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Fido/Rogers Home Internet down in my street

Kevin2021Outage
I'm a Participant Level 1
I'm a Participant Level 1

Hi

My internet is down since 3 am today.

When will Fido fix it? 

Can I contract the billing department to deduction the cost of the internet this month? 

 

Thanks 

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Kevin2021Outage,

 

  Welcome to the community!

 

  Sorry to hear you're having issues in your area. Have you had a chance to Ask Jack about the network status in the area? They would likely have more information on the matter than here, in the community. If the virtual assistance does not provide any assistance, you might consider contacting technical services directly to see if they can address the issue.

 

Hope this helps 😀

 

Cheers