Fido/Rogers Home Internet down in my street

Fido/Rogers Home Internet down in my street

Fido/Rogers Home Internet down in my street

SOLVED
Kevin2021Outage
I'm a Participant Level 1

Fido/Rogers Home Internet down in my street

Hi

My internet is down since 3 am today.

When will Fido fix it? 

Can I contract the billing department to deduction the cost of the internet this month? 

 

Thanks 

Accepted Solution

Re: Fido/Rogers Home Internet down in my street

Solved by Senior MVP Senior MVP

Hello Kevin2021Outage,

 

  Welcome to the community!

 

  Sorry to hear you're having issues in your area. Have you had a chance to Ask Jack about the network status in the area? They would likely have more information on the matter than here, in the community. If the virtual assistance does not provide any assistance, you might consider contacting technical services directly to see if they can address the issue.

 

Hope this helps 😀

 

Cheers

 

View solution in context
1 REPLY 1
Cawtau
Senior MVP

Hello Kevin2021Outage,

 

  Welcome to the community!

 

  Sorry to hear you're having issues in your area. Have you had a chance to Ask Jack about the network status in the area? They would likely have more information on the matter than here, in the community. If the virtual assistance does not provide any assistance, you might consider contacting technical services directly to see if they can address the issue.

 

Hope this helps 😀

 

Cheers