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Fido Internet 150 very slow

ddavid
I'm a participant level 1
I'm a participant level 1

March 2020

I recently have switched my home internet from Rogers to Fido because they had an offer for $37.50 off for 12 months for 150 downloads and 15 uploads(which is supposed to be twice as fast as my rogers internet), but ever since then, the wifi has been constantly spiking to 3000 pings in games and CONSTANTLY at a speed of 100kbps, whereeven watching a youtube video is impossible. When I logged on to the network IP address, I found many critical and warning errors on the DOCSIS Logs, and I'm wondering if these have something to do with my EXTREMELY slow internet. 

Thanks to everyone taking time to respond!

 

103/13/20 20:32:4884020200warningLost MDD Timeout;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
203/13/20 20:32:5384000500criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
303/13/20 20:32:5984020200warningLost MDD Timeout;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
403/13/20 20:33:0784000500criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
503/13/20 20:34:5284020200warningLost MDD Timeout;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
603/13/20 20:35:0384000500criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
703/13/20 20:35:1982000200criticalNo Ranging Response received - T3 time-out;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
803/13/20 20:35:2284000500criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
903/14/20 00:14:2784020200warningLost MDD Timeout;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
1003/14/20 00:37:0682000200criticalNo Ranging Response received - T3 time-out;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
1103/14/20 03:09:4684020200warningLost MDD Timeout;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
1203/14/20 03:24:5482000200criticalNo Ranging Response received - T3 time-out;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
1303/14/20 03:25:3284020200warningLost MDD Timeout;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
1403/14/20 03:40:5582000200criticalNo Ranging Response received - T3 time-out;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
1503/14/20 06:32:2384020200warningLost MDD Timeout;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
1603/14/20 13:19:0182000200criticalNo Ranging Response received - T3 time-out;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
1703/14/20 15:12:4884020200warningLost MDD Timeout;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
1803/14/20 15:20:5282000200criticalNo Ranging Response received - T3 time-out;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
1903/14/20 15:38:0584020200warningLost MDD Timeout;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;
2003/14/20 18:24:0982000200critical

No Ranging Response received - T3 time-out;CM-MAC=0c:47:3d:d2:ca:50;CMTS-MAC=00:17:10:93:a6:8e;CM-QOS=1.1;CM-VER=3.0;

 

 

3 REPLIES 3

FidoLony
Moderator
Moderator

March 2020

Hey @ddavid,

 

Welcome to the community! 

 

If you're experiencing issues with the internet speed, I'd highly suggest getting in touch with our tech team! They can review the situation with you and assist you further. 

 

They can be reached by phone here or via live chat here. 😊 



0 Likes

Ericnetwork
I'm a participant level 1
I'm a participant level 1
In response to FidoLony

April 2020

I want to know the outcome. I have the same problem, order 150 but speed test show only 28 Mbs . ???

Thanks.

FidoEric

FidoNick
Former Moderator
Former Moderator
In response to Ericnetwork

April 2020

Hey @Ericnetwork! Smiley

 

When you did your speedtest, were you connected via ethernet or Wi-FI? For the most accurate speedtest results, we do recommend doing it via ethernet as many factors can affect speeds when over Wi-Fi.

 

That said, if it continues to be much slower than what's in your plan, please contact our tech support at 1-888-259-3436.

 

 



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