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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by • Community Manager (Retired)
  • 108670 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by • Community Manager (Retired)
  • 34543 Views
  • 16 replies
  • 3 likes

Resolved! Random past due balance on my Fido Internet Account

So I got the standard "your payment is due" email and I logged into my account to pay and for some reason there is a message that says "You have a past due balance that is subject to daily interest charges." even though I pay in full as soon as I get...

Alan2021 by • I'm a Contributor Level 1
  • 3274 Views
  • 22 replies
  • 1 likes

Resolved! Poor customer service

I would like to make a complain. Tuesday Oct 18 I called fido customer service and asked for better offers as I ve been with fido for 1 year and my promotion 50% /12months ending soon, The representative gave me her offer and when i told her that oth...

Hag_b by • I'm a Participant Level 2
  • 857 Views
  • 4 replies
  • 1 likes

connection drops at least once a day

i'm using an external wifi router in bridge mode. no issues with the router but the cable connection seems to drop at least once a day since getting this service. we need a reliable connection. what are my service options. i'm getting ready to switch...

smilebot by • I'm a Participant Level 1
  • 286 Views
  • 1 replies
  • 0 likes

Will my technician show?

Booked an appointment for Jan 1st which was surprising, as I'd expect them to be off today, but that's the date they have me and an 8 to 10 am slot. It's about 10:30 am now and was wondering if it they'll show or did the online customer support messe...

DarthMaul by • I'm a Contributor Level 1
  • 881 Views
  • 7 replies
  • 0 likes
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