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OS Upgrade Schedule

OS Upgrade Schedule

*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...

Fido Roam - Everything you need to know

Fido Roam - Everything you need to know

Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...

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Wrong Billing cycle

I had a chat with a specialist from Fido and they said that I could order a modem first and they will charge me on the day I activated it.I activated my home internet on Jan 31. But then they charged me from Jan 16 to Feb 15. This is not right. What ...

Resolved! Can no longer log into Hitron mode (CODA-4582)

When I set up my modem recently, I turned off bandsteering so I could control which devices connect to 2.4G vs 5G. Today I noticed the 5G network is missing. I tried logging into my Hitron modem but I can't get in username 'cusadmin' and my wifi pass...

Markham L6C 0V5 Connection Drop

My home internet has been like this for the three years we lived here - cutting off randomly at any hour of the day, mostly right after 00 and 30 minute mark. We spoke on the phone with technical support many times but their technicians were unable t...

Need Refund_Returned the modem but took money

Its been 9 months and I tried to connect customer service multiple times. I couldn't connect and refund the money. Worst customer service ever. Before I had the experience not refunding money for the phone plan and I changed the plan to other provide...

Resolved! "You have 7 days left to return your Fido equipment"

Hi, I returned my modem through Canada Post on December 24, and it was delivered on December 29.However, on January 17, Fido sent an email to me which is showing about the late fee.Also, the tracking number they gave me is different than the tracking...