Connected but no internet

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Connected but no internet

I have been on the messenger app with customer service for over an hour about my home internet without a connection.  most of my lights are flashing on the modem but there are no blue lights. I have unplugged the modem and waited for 30 seconds several times after plugging it back in nothing happens. Can anyone help?

Flag this to a Moderator
Message 1 of 2
458 Views
Highlighted
I'm Qualified Level 1
I'm Qualified Level 1

Re: Connected but no internet

Hello @kyle_doust 

Welcome to the community!

 

I'm sorry for the problem you are experiencing with your modem.

 

Would you please verify that the wiring  is  all well unplug replug from the wall check every wire then  again unplug waiting 30 seconds replug the modem.

 

If this solve the issue solution this post.

 

If this doesn't resolve the issue it may be a modem malfunction please reply with your modem model number for us to further assist you. 

 

I hope this helps resolve! 🙂

Flag this to a Moderator
Message 2 of 2
435 Views