Can't login into CGN3U modem configuration settings page

[MagicS]

Hi,

I've recently joined Fido Home Internet, received Hitron CGN3U modem and successfully configured WiFi.

However I am not able to login into modem configuration settings page (192.168.0.1) using default credential
(Login: cusadmin, Password: password). The modem reset didn't resolve the issue. Please advise how to login into configuration page of Hitron CGN3U modem.

Thanks

[MagicS]

Hey @MagicS! Philippe here. Welcome to the community.

The username and password you used appear to be correct, as indicated here. It is case sensitive though, so can you confirm this was entered properly?

As for the reset, this should have also reset the admin access to the modem as well. Can you confirm you followed this procedure as indicated here please?

If you've done all the above correctly, then I suggest you contact our technical support for assistance with the modem. You can reach them here.

[FarooqFarooq]

i was trying to sign in http://192.168.0.1/login.html but said to me wrong password and i already but the right one

[FidoPhilippe]

Hey @FarooqFarooq! Philippe here. Welcome to the communtiy.

I've moved your post here, as it has the answer you may be looking for. Try that out and let us know what happens.

[FarooqFarooq]

hey@FidoPhilippe 

Thank you so much for helping me 

that was helpful 

[MagicS]

Login with wifi password succeeded.

Thanks

[FidoPierre]

Great! We're glad to see this got sorted out for you! 😁

[FidoPhilippe · Accepted solution]

Hey @MagicS! Philippe here. Welcome to the community.

The username and password you used appear to be correct, as indicated here. It is case sensitive though, so can you confirm this was entered properly?

As for the reset, this should have also reset the admin access to the modem as well. Can you confirm you followed this procedure as indicated here please?

If you've done all the above correctly, then I suggest you contact our technical support for assistance with the modem. You can reach them here.