Same issue here. I only see my Mobile accounts under services. I don't see my Internet account.
This must be a systematic issue since so many people have experienced it. Any longterm solution in the works in Fido?
Rather than each individual having to contact Fido for a separate/individualized fix/solution.
Welcome to the Community!
As long as the account was activated under the same account holder, the accounts are automatically linked. If you don't see them yet, I do suggest that you try the tips my colleagues have provided.
If that does not resolve the situation, please reach out to us through these methods and we'll link your accounts.
I'm having this issue. I'd really like some help because after contacting fido multiple times, no one seems to know what to do. When they access my account, they can see the my internet is linked so why can't I? The only thing I see is my mobile.
Hey there @Jennymeya
Welcome to the Community
If you already had access to your online profile on Fido.ca and recently added a new account (Mobile or home internet), your profile might not have synchronized.
Usually a simply rest of your password will do the trick. Have you had the chance to do that already?
If not, can you try that and let us know how it goes?
Welcome to our Community
Your Internet service should be automatically linked to your Wireless account online.
Once you log in and click on Services, you should see 2 options: Mobile and Internet. Is that not the case?
Also, are you logging in with your phone number or with an email address?
I have both cell phone and internet with Fido. I can see my cell phone bill but not my internet bill. Can anyone advise how to look it up?
I even went to my email where I got an invoice for my internet. But when I clicked on see your bill I was taken to a screen which only showed my cell phone bill.