Can't access my internet account

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I'm a Participant Level 2 ARES_SURF
I'm a Participant Level 2

Can't access my internet account

My internet service is not showing up under my account. How do I get it to show up so I can check my usage and pay my bill?

 

Thank you.

 

 

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Accepted Solution

Re: Can't access my internet account

Hey @lyza1

 

Welcome aboard the Community!

 

In this case, you would need to contact us in order to link both your accounts together. The account holder must be the same and the informations should match in order to do that.

 

We can also send you a private message here if you like. Let us know.

 

 

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Message 1 of 19
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Moderator
Moderator

Re: Can't access my internet account

Hey @ARES_SURF,

 

Welcome to our Community Smiley

 

Your Internet service should be automatically linked to your Wireless account online. 

 

Once you log in and click on Services, you should see 2 options: Mobile and Internet. Is that not the case?

 

Also, are you logging in with your phone number or with an email address? 



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Message 2 of 19
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I'm a Participant Level 2 ARES_SURF
I'm a Participant Level 2

Re: Can't access my internet account

I only see the option for mobile. I tried to log in with my email but it's not working.

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Message 3 of 19
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I'm a Legend Level 1
I'm a Legend Level 1

Re: Can't access my internet account

@ARES_SURF When you login to MY ACCOUNT do you see a tab that says Services? The internet should be under that tab.

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Message 4 of 19
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I'm a Participant Level 2 ARES_SURF
I'm a Participant Level 2

Re: Can't access my internet account

Under service tab, There's only mobile option.

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Message 5 of 19
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Former Moderator FidoManuel
Former Moderator

Re: Can't access my internet account

Hey @ARES_SURF!

 

I'll send you a PM in a few minutes. 



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Message 6 of 19
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I'm a Participant Level 1 Daanish
I'm a Participant Level 1

Re: Can't access my internet account

I have both cell phone and internet with Fido. I can see my cell phone bill but not my internet bill. Can anyone advise how to look it up?

 

I even went to my email where I got an invoice for my internet. But when I clicked on see your bill I was taken to a screen which only showed my cell phone bill.

 

Please help!

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Message 7 of 19
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Former Moderator FidoChristina
Former Moderator

Re: Can't access my internet account

Hey @Daanish

 

I moved your question to this board since it was similar to a question someone else already asked Smiley

 

Have a look at the replies above. Do any of these help?



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Message 8 of 19
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I'm a Participant Level 2 Harneer
I'm a Participant Level 2

Re: Can't access my internet account

Hi Christina,

 

I reviewed the above posts for accessing internet acount, but did not find the internet option under services. There was just mobile option. PLease advise. Thanks

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Message 9 of 19
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Moderator
Moderator

Re: Can't access my internet account

Hey @Harneer

 

That's odd. Can you tell us if you're using your email address as a username to log into My Account? 

 

 



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Message 10 of 19
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I'm a Participant Level 2 Harneer
I'm a Participant Level 2

Re: Can't access my internet account

Yup, I used my email as username for login

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Message 11 of 19
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Moderator

Re: Can't access my internet account

Thank you for the update @Harneer,

 

In this case, I would like to take a closer look into your account so we can get to the bottom of this together. 

 

I'll send you a PM right away so we can access your account. Smiley 



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Message 12 of 19
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I'm a Participant Level 1 lyza1
I'm a Participant Level 1

Re: Can't access my internet account

I am having the same issue. It seems like it is not linked because only "mobile" is under the services.

 

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Message 13 of 19
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Solution

Re: Can't access my internet account

Hey @lyza1

 

Welcome aboard the Community!

 

In this case, you would need to contact us in order to link both your accounts together. The account holder must be the same and the informations should match in order to do that.

 

We can also send you a private message here if you like. Let us know.

 

 



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Message 14 of 19
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I'm a Participant Level 2 JG27
I'm a Participant Level 2

Re: Can't access my internet account

I also have the same problem. I can't see my home internet bill under services. There's only the mobile option. Please help me to link these accounts.

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Message 15 of 19
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