i called up fido representative in september to cancel my home internet. they cancelled it on the 30th of september, but i was not informed that i need to return the modem within 5 days of cancellation. now today i went to fido store regarding returning the modem, now they are asking me to pay $250 because i did not returned it with in 5 days. I just can't afford it and i was not informed upon cancellation. PLEASE i need help.
Hiii , I cancelled my fido home internet and fido sent me an email on 30 march for returning modem and they sent again a new mail for returning modem but i sent modem used first mail but now they said they register second mail :s address . But can i do now i have only 7 days left???
I've been Fido loyal customer for more than 16 yrs. and because of same situation that I lost my tracking receipt. I received a $ 236 charged for the unreturned modem. I already returned 3 months ago. I asked them to send the return form and I already send and after sending I received another email from them to return the modem. Now because of this situation it looks like I have to cancel my mobile with them.
Welcome to the community!
If you haven't sent the modem as yet I would suggest you call customer service and they can advise you which return label to use, if you did return it already you can let them know the return label you used and they can update the account accordingly.
I am in a similar situation, I wasn't able to return it within 5 days due to my move and Covid. Return date was July 3rd or 4th, can someone please help me with this to avoid the charge. I can return the box as soon as July 13th, tomorrow.
Hey there @gkisana
No worries,we can assure you that the charge will be reversed as soon as we receive the modem.With that said, does the charge already appear on your invoice?
Also, what return method did you choose when deactivating your home internet service? A 5 day window is usually provided when the modem return is done at a store. However, due to COVID-19, return options have been limited to courrier as much as possible.
Just so we're on the same page, have you received an return package (box + waybill) so you can mail back the modem?
Let us know, and you can always reach out to us on these channels for immediate assistance.