$250 for not returning the modem

[tben_94]

hi there,

i called up fido representative in september to cancel my home internet. they cancelled it on the 30th of september, but i was not informed that i need to return the modem within 5 days of cancellation. now today i went to fido store regarding returning the modem, now they are asking me to pay $250 because i did not returned it with in 5 days. I just can't afford it and i was not informed upon cancellation. PLEASE i need help.

Thank You.

[FidoPhilippe]

Hey @tben_94! Welcome to the community.

That's certainly a pickle, but don't worry, we should be able to help you with that. To get help, you'll either need to contact us here or we can send you a PM.

Let us know if you prefer the PM method.

[tben_94]

I tried getting help on chat but I didn't get get any solution. Please PM me if there is real solution. 

Thank you.

[FidoThomas]

Hey @tben_94, no problem, we got you!

Talk to you soon

[tben_94]

Thank you Fido.

[FidoValeska]

It was our pleasure! 

You know where to reach us if ever you have any other questions  

Have a lovely evening! 

[dogabone]

Looks like everything worked out. Glad to hear it.