$250 for not returning the modem

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I'm a Participant Level 2 tben_94
I'm a Participant Level 2

$250 for not returning the modem

hi there,

i called up fido representative in september to cancel my home internet. they cancelled it on the 30th of september, but i was not informed that i need to return the modem within 5 days of cancellation. now today i went to fido store regarding returning the modem, now they are asking me to pay $250 because i did not returned it with in 5 days. I just can't afford it and i was not informed upon cancellation. PLEASE i need help.

 

Thank You.

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Moderator
Moderator

Re: $250 for not returning the modem

Hey @tben_94! Welcome to the community. Smiley

 

That's certainly a pickle, but don't worry, we should be able to help you with that. To get help, you'll either need to contact us here or we can send you a PM.

 

Let us know if you prefer the PM method.



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I'm a Participant Level 2 tben_94
I'm a Participant Level 2

Re: $250 for not returning the modem

I tried getting help on chat but I didn't get get any solution. Please PM me if there is real solution. 

Thank you.

 

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Moderator (inactive) FidoThomas
Moderator (inactive)

Re: $250 for not returning the modem

Hey @tben_94, no problem, we got you!

 

Talk to you soon Smiley



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I'm a Participant Level 2 tben_94
I'm a Participant Level 2

Re: $250 for not returning the modem

Thank you Fido. Smiley

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Former Moderator FidoValeska
Former Moderator

Re: $250 for not returning the modem

It was our pleasure! 

 

You know where to reach us if ever you have any other questions Smiley 

 

Have a lovely evening! 

 

 



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Fido Employee dogabone
Fido Employee

Re: $250 for not returning the modem

Looks like everything worked out. Glad to hear it.



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