Welcome to the Community!
Thank you for sharing with us, but rest assured that the gift card promotion is valid (was). As long as you signed up with an eligible package and fulfilled the criteria, you would receive the gift card.
Have you checked your inbox/spam folder to see if you have received any email invitation from: firstname.lastname@example.org, email@example.com OR firstname.lastname@example.org?
If not, you can contact us and we will be happy to look into it with you. Alternatively, we can send you a private message on the Community!
I have gone through 4 billing cycles and call Fido customer service 3 times. Everytime I called I was told they re-submitted the request ..... now I start to doubt if Fido is taking this seriously. I will wait for another month and if nothing happens I will start looking somewhere else for sure.
So mine finally came 2 weeks afer the posting made on this forum. Not sure if it was a timing (just started to shop other providers) or the moderator had a special channel to escalate the issue. I'm glad Fido kept its promise but I had wished we didn't had to wait this long and have to call the customer service multiple times. For the rest of people who haven't received theirs, I hope you got yours soon.
The same issue, I contacted the customer service 5 times, and was promised of receiving the $150 gift card after two weeks for every time I contacted, and now 3 months later. Nothing has been solved
I got my internet connection on Sep 27 (Fido Internet 150 - Unlimited was added on September 27) and have not received any email for regisration. As per the post above, i dont see the option for support via the link, is there an email support for this particular issue ?
As per a promotion for the internet I was supposed to receive a $150 gift card I recieved an email to choose a gift card and I chose Walmart I revived an email after to accept a amazon gift card but I didn't accept it because I don't use amazon. The email is now deleted and I can't find it because it was in my junk mail and I've contacted Fido 4 times and their not giving me any answers and gave me 3 emails to send an email to but all of them aren't working. It's been three months now. Will I even receive my gift card?