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Resolved! Thread for reporting SMS spam

Hello,     I have been forwarding my spam email-to-SMS to @FidoStephen via PMs to help improve the spam filter for sms.fido.ca     Recently, another community member also posted a similar spam SMS they received. Perhaps a thread dedicated to collecti...

Cawtau by • Senior MVP
  • 565581 Views
  • 573 replies
  • 10 likes

Stop making everything AI

The fact that you can't actually speak to a customer service rep anymore without jumping through a million AI hoops is insane. The live chat doesn't help and it never lets you connect to a real person. No matter which option you pick it says "live ch...

mpiggott by • I'm a participant level 2
  • 350 Views
  • 1 replies
  • 4 likes

Loop of "Fido Hardware Back Order Notification"

Since yesterday, I have received 13 identical "Fido Hardware Back Order Notification" emails that contain a PDF. It comes from NOREPLYHardwareOrder@Fidomobile.ca and so I can't reply to stop the loop. It is apparent there's a system glitch. I would a...

sloth365 by • I'm a participant level 1
  • 309 Views
  • 1 replies
  • 1 likes

Virtual Assistant

The New Virtal Assistant is really Bad, its wrost. I am fido customer from last 4 years but am frustrated toady. If am calling why do I want to get a callback after 2 days. Why you're selling the plans and phones if you can hire some employees for cu...

Dav0777 by • I'm a participant level 1
  • 254 Views
  • 1 replies
  • 0 likes

WTAF?

Are there no live humans employed by Fido anymore?   Jack- useless.  Actually embarrassing, Fido...  After and endless loop with Jack,  trying to reach a human being, I end up on "Contact us", then over to FB.   FB's bot routes me back to Jack!   And...

Jewlee121 by • I'm a contributor level 2
  • 582 Views
  • 3 replies
  • 1 likes
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