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Thread for reporting SMS spam

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello,

 

  I have been forwarding my spam email-to-SMS to @FidoStephen via PMs to help improve the spam filter for sms.fido.ca

 

  Recently, another community member also posted a similar spam SMS they received. Perhaps a thread dedicated to collecting examples of these types of SMS spam might also help improve the spam filter.

 

  Thoughts?

 

Cheers


573 REPLIES 573

Hey @silentbuddha

 

Thank you for reporting this to us.

 

I have moved your post in this thread as it deals with the same topic.

 

You'll find all the information you need right here Smiley



BruSkald1
I'm a participant level 1
I'm a participant level 1

Your solution does not work if Messenger is your default messaging app. When I press on "forward", it send me on an endless FB loop with no option to send to a 4-digit #! "Send to new group" does not work either.

 

BruSkald

Hey @BruSkald1

 

This particular option to forward these messages works by SMS. It will work through the text messaging App that came with the phone. 

 

 



NikoNorth
I'm a participant level 1
I'm a participant level 1

I can’t seem to send this to 7726...734477D4-E0EE-4243-B9AD-F72DA31C7981.png

 

 

 

Sorry for the confusion there @NikoNorth I thought this was the message you received when trying to report a spam. 

 

@Cawtau is right, this message is indeed coming from us and in regards to a service we offer. As you can see, our text messages might ask you to answer prompts but we do not ask you to fill out or send personal info. 

 

Hope that helps Smiley



acadiensti
I'm a participant level 3
I'm a participant level 3

 

 It’s from a cellphone. Charlottetown is in PEI and it was sent at 1:36 in the morning...5FD3FD14-3C30-4D7B-9093-C5F73CB8440C.jpeg

 

Hey @acadiensti

 

I moved your message here as it was the right fit. 

 

Thank you for taking the time and flagging this to us. Can you transfer us the text message to 7726 (SPAM)? 

 

This will help us work towards stopping these kinds of messages! Smiley 



acadiensti
I'm a participant level 3
I'm a participant level 3

I tried sending it to the 7726 number. But it saying not deliver. Even try with the # in front nope. Probably my very advanced technological experience the problem.. very sarcastic by the way 😂😅

acadiensti
I'm a participant level 3
I'm a participant level 3

Think 🤔 I got it 

Hey @acadiensti

 

Thanks for flagging the message.  It really helps! Smiley




@NikoNorth wrote:

I can’t seem to send this to 7726...734477D4-E0EE-4243-B9AD-F72DA31C7981.png

 

 

 


Hello NikoNorth,

 

  Welcome to the community!

 

  I do not believe that message is SPAM. It appears to be a legitimate service that Fido offers: Email-to-text or Courriel à texto. When someone sends an email to your phone number (phonenumber@fido.ca), the service can forward the email to your phone as a SMS. Those SMS (as well as the one shown) are sent from one of Fido's short codes with the 305XXXXX format. However, some phones might mistakenly display the first few digits as country or area codes.

 

  The message asks to respond Oui or Yes because you would have to opt-in for the service.

 

  That said, if you do decide to opt-in for the service, the emails sent to your phone number may be SPAM.

 

Hope this helps Smiley

 

Cheers


Hey @NikoNorth

 

Had you copy pasted the message or did you forward it? 

 

Let me know Smiley 



SMR
I'm a participant level 1
I'm a participant level 1

Hi,

 

I have received Smishing text today. Please see below details. 

 

 Capture.JPG

 

 

 

FidoThomas
Former Moderator
Former Moderator

Hey @SMR

 

Welcome to the Community!

 

You can transfer this message to the number 7726 (SPAM). By submitting it, it will allow us to audit and block it from the Fido Network.

 

This can be easily done on most devices by pressing and holding the body of the message, then press the forward button and send to 7726. No additional charges apply.

 

Thanks a ton!



cliff
I'm helpful level 2
I'm helpful level 2

Received this text not long agoScreenshot_2018-06-19-23-21-04.png

 

 

 

FidoPierre
Former Moderator
Former Moderator

Hey @cliff

 

Thanks for flagging this to us. 

 

Can you forward the text message to us to 7726 (SPAM)?

 

Also, be sure to check out this informative article about this topic. Smiley 

 

 



cliff
I'm helpful level 2
I'm helpful level 2


@FidoPierre wrote:

Hey @cliff

 

 

 

Can you forward the text message to us to 7726 (SPAM)?

 

Also, be sure to check out this informative article about this topic. Smiley 

 

 


@FidoPierre Done and done.

 

Cliff 


 

esmart
I'm a participant level 1
I'm a participant level 1

I just receive a text stating that i have Fido dollars . Does this reward program still exist ? Below is the text i receive 

 

Important Notice for the number (416)-826-xxxx
http://fidopayee.com/
FidoInc. has sent your Fidodollars:(62.54$)

Hey @esmart

 

Welcome to the Community!

 

That doesn't sound like us. Thanks for the information, I'll report it on our side

 

You can also send to the number 7726 to report it as SPAM

 

Here is more info on this : SCAM TEXT MESSAGES Smiley



wickie
I'm helpful level 1
I'm helpful level 1

Good idea Cawtau...

.... as I have been receiving some even more deceptive types of Text Messages

.. e.g. "Hi (my name here) ...you asked me about my new system etc, etc ...... (then)  click here. 

 

The very latest was a long SMS written as if a response or a personal letter.  

Since I do not know the person "Edgar" who sent it (or the phone number), I can not be sure if perchance it was sent to the wrong (my personal name) by mistake.  The only thing that caused me to feel it was possibly a phishing/smishing scam was the fact that the words "your visa renewal might be a factor" was included in the Text. 

 

Have your heard of such 'long SMS messages' from a possible stranger being received?


@wickie wrote:

Good idea Cawtau...

.... as I have been receiving some even more deceptive types of Text Messages

.. e.g. "Hi (my name here) ...you asked me about my new system etc, etc ...... (then)  click here. 

 

The very latest was a long SMS written as if a response or a personal letter.  

Since I do not know the person "Edgar" who sent it (or the phone number), I can not be sure if perchance it was sent to the wrong (my personal name) by mistake.  The only thing that caused me to feel it was possibly a phishing/smishing scam was the fact that the words "your visa renewal might be a factor" was included in the Text. 

 

Have your heard of such 'long SMS messages' from a possible stranger being received?


Hello Wickie,

 

  No, I haven't personally received a long SMS SPAM message like the one you mentioned. Are you sure it was sent as a text message? Do you have Enhanced voicemail (voicemail-to-text)? Is it possible the message you received was actually a voicemail that was converted to text?

 

  Regardless, if you don't recognise the name of the person (or phone number) and are not familiar with the context of the message, it's probably best not to respond. Spammers do make calls as well (assuming it was a voicemail)...

 

Hope this helps Smiley

 

Cheers