iPhone Fido app not working

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I'm a Contributor Level 1 Na10
I'm a Contributor Level 1

iPhone Fido app not working

Just switched to Fido yesterday. Loaded my Fido app and have been trying to log in with my mobile number ever since. Every time I get the authenticity code I put it in and it tells me log in session has expired I called technical support and they said it would take 30 to 60 days to fix. I’m really confused. I have the latest iPhone software and I’ve tried uninstalling and reinstalling on Wi-Fi and without Wi-Fi. No success. Any ideas? Thanks so much in advance!

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Re: iPhone Fido app not working

Hey @Na10,

 

Welcome to the Community. 


Can you confirm if you are able to log into My Account from a browser page? Also, can you try registering your email address as a username to log in and let us know if that works on your side? 



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I'm a Contributor Level 1 Na10
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Re: iPhone Fido app not working

Hi there,

Yes, I can log in with my email from a browser with no problem.  Now I've been kicked out for 24 hours due to too many codes being sent to me and tried.

Thanks!

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Re: iPhone Fido app not working

@Na10

 

Thank you for the clarification.


Do you use your phone number as your username? Or you are using your email address to log in your Fido app?

 

 



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Re: iPhone Fido app not working

Hi there

i use my Phone number. The app doesn’t allow me to put in an email.

Thanks!

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Re: iPhone Fido app not working

Can you also let us know if you're trying to access the app while connected to WiFi? 

 

Can you turn your WiFi OFF and try again to see if that changes anything?

 

Keep us posted!

 

 



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Re: iPhone Fido app not working

Hi there,

Done that...as stated in my previous message I have done on and off wifi.

Thanks,

Naomi

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Re: iPhone Fido app not working

Are you using the same credentials that you use when you log in to My Account on Fido.ca? 

 

If you are, could you try creating a new profile using your email address as your username instead and let us know if that changes anything?



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Re: iPhone Fido app not working

Hi everyone, 

i really appreciate your assistance, however this is getting very daunting. In the app the Only option is putting in a phone number. There is no option to type in letters for an email.

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Re: iPhone Fido app not working

Hey @Na10

 

Do you have an option that says "I don't have a Fido number" on your screen?  If you have that, try selecting it then choosing the log in option.  It should take you to the login page.

 

Let us know how it goes Smiley



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