Just switched to Fido yesterday. Loaded my Fido app and have been trying to log in with my mobile number ever since. Every time I get the authenticity code I put it in and it tells me log in session has expired I called technical support and they said it would take 30 to 60 days to fix. I’m really confused. I have the latest iPhone software and I’ve tried uninstalling and reinstalling on Wi-Fi and without Wi-Fi. No success. Any ideas? Thanks so much in advance!
Welcome to the Community.
Can you confirm if you are able to log into My Account from a browser page? Also, can you try registering your email address as a username to log in and let us know if that works on your side?
Do you have an option that says "I don't have a Fido number" on your screen? If you have that, try selecting it then choosing the log in option. It should take you to the login page.
Let us know how it goes