After updating the apps , it's directed to login screen everytime, Before I can checked my data usage just opening the apps. I tried to uninstall/install but it's the same thing. My wife Apple phone works just fine after the update. My Google Pixel doesn't work at all.
Thank you for letting us know what you've already tried. We're looking into this and working to having it resolved for everyone impacted as quickly as possible!
I have the same issue. Did all troubleshooting steps.
Everytime I login, there's a pop-up message that says "GENERIC_ERROR_TITLE" below that, it says "WE'VE_HIT_A_SNAG"
Then, when I tap OK, it directs me to a screen that has my name and number at the top which asks me to log in to securely access your bill and account info.
Uninstalled app, restarted phone, reinstalled app -- NO LUCK
I am using iPhone XR.
Hopefully, this will be resolved as soon as possible.
Hey @NPR! Welcome to the community.
Make sure that your app is updated to the latest version. Can you also answer these questions:
1. Are you getting the error message while you're connected to Wi-Fi or to the Fido network, or both?
2. Can you log-in on fido.ca?
3. Is your iPhone iOS updated as well?
Let us know!