After updating the apps , it's directed to login screen everytime, Before I can checked my data usage just opening the apps. I tried to uninstall/install but it's the same thing. My wife Apple phone works just fine after the update. My Google Pixel doesn't work at all.
I have the same issue. Did all troubleshooting steps.
Everytime I login, there's a pop-up message that says "GENERIC_ERROR_TITLE" below that, it says "WE'VE_HIT_A_SNAG"
Then, when I tap OK, it directs me to a screen that has my name and number at the top which asks me to log in to securely access your bill and account info.
Uninstalled app, restarted phone, reinstalled app -- NO LUCK
I am using iPhone XR.
Hopefully, this will be resolved as soon as possible.
Hey @NPR! Welcome to the community.
Make sure that your app is updated to the latest version. Can you also answer these questions:
1. Are you getting the error message while you're connected to Wi-Fi or to the Fido network, or both?
2. Can you log-in on fido.ca?
3. Is your iPhone iOS updated as well?
Let us know!