My account app is not saving my credentials

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I'm a Participant Level 3
I'm a Participant Level 3

My account app is not saving my credentials

my device is not saving my credentials  (username + password) even if I choose ( Remember Username)

I have already restore my device to factory settings and reinstall the app again but still I am facing the same issue.

 

I am using samsung A20s 

Accepted Solution

Re: My account app is not saving my credentials

Hello @mohammed10,

 

Welcome to the community!

 

The latest update which is version 4.7 should fix that issue, if you have the 4.7 update and still experiencing the problem try uninstalling the app then reinstalling it. 

 

If you did not get the update as yet you should get it soon.

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Re: My account app is not saving my credentials

Hello @mohammed10,

 

Welcome to the community!

 

The latest update which is version 4.7 should fix that issue, if you have the 4.7 update and still experiencing the problem try uninstalling the app then reinstalling it. 

 

If you did not get the update as yet you should get it soon.



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I'm a Participant Level 3
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Re: My account app is not saving my credentials

Thanks  dear

hope to get the update soon and get the problem solved.

 

Regards

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Re: My account app is not saving my credentials

Hey @mohammed10! Philippe here.

 

That update should be available to you now. I'd check the Play store to update it.

 

Let us know how it goes!



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Re: My account app is not saving my credentials

Hi Phillipe,

Can you please send me the link from google play for the app?

When I am checking the on google play it showing this version : 4.6.3.5  which I am already having right  now on my device.

 

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Re: My account app is not saving my credentials

Hey @mohammed10 Smiley

 

Updates are rolled out over the course of the week, if you still have the older version it's normal. Version 4.7 will be pushed to your device in the coming days. 

 

Hope that helps!

 

 



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Re: My account app is not saving my credentials

hi @FidoNick ,

Thank you for your reply , I will keep monitering my device to install the latest update once it become avialable to download.

 

Regards

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