My fido account apps

[Edmond1]

After updating the apps , it's directed to login screen everytime, Before I can checked my data usage just opening the apps. I tried to uninstall/install but it's the same thing. My wife Apple phone works just fine after the update. My Google Pixel doesn't work at all. 

[Jae3]

Hi there,

Have you resolved this issue yet? It's annoying to enter email address and password every time I login.

Clearing cash and uninstalling app didn't work at all.

Thanks,

[FidoPierre]

Hey @Jae3, 

Thank you for letting us know what you've already tried. We're looking into this and working to having it resolved for everyone impacted as quickly as possible! 

[NPR]

I have the same issue. Did all troubleshooting steps.

Everytime I login, there's a pop-up message that says "GENERIC_ERROR_TITLE" below that, it says "WE'VE_HIT_A_SNAG"

Then, when I tap OK, it directs me to a screen that has my name and number at the top which asks me to log in to securely access your bill and account info.

Uninstalled app, restarted phone, reinstalled app -- NO LUCK

I am using iPhone XR.

Hopefully, this will be resolved as soon as possible.

[FidoVanessa]

Hey @NPR! Welcome to the community.

Make sure that your app is updated to the latest version. Can you also answer these questions:

1. Are you getting the error message while you're connected to Wi-Fi or to the Fido network, or both?

2. Can you log-in on fido.ca? 

3. Is your iPhone iOS updated as well? 

Let us know!

[NPR]

Thanks! Fido app is updated.

To answer your questions:

1. Both

2. No issues logging into fido.ca

3. iOS is updated

[FidoVanessa]

Hey @NPR! Thanks for replying. 

In this case, I recommend that you contact our customer service. We can also send you a PM on the community, we'll be happy to look into it with you. Let us know what you prefer!

[NPR]

I don't know what happened but it's all good now. 

Thank you for responding on this thread. Stay safe!

[Cawtau]

Hello Edmond1,

  Welcome to the community!

  Had you tried to clear the app's cache to see if that helps your situation?

Hope this helps 😀

Cheers