Missing Fido Xtra from my account app

Missing Fido Xtra from my account app

Missing Fido Xtra from my account app

SOLVED
inaam
I'm a Contributor Level 1

Missing Fido Xtra from my account app

fido xtra perks disappeared from my number on the my account app I have three numbers associated with the account just one of the number do not show Fido Xtra perks, it's very odd please someone update on the issue 

Accepted Solution

Re: Missing Fido Xtra from my account app

Solved by Moderator

Hey @nick67, @KAPABLE-K, @Cawtau, @inaam! I hope you're all doing well. Smiley

 

Looks like this is now all fixed. Can you all restart your MyAccount apps let me know if it works properly now? It should be good to go!

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23 REPLIES 23
inaam
I'm a Contributor Level 1

Thanks for your reply. My account is post paid. Done all steps as you mentioned still it doesn't solve the issue least but not last just updated my IPhone this evening I am sure it's not a phone issue it's the Fido app itself 

Hello, again @inaam,

 

That is very strange, tap on More at the bottom of the app and see if you can access the FidoXtra from there.



inaam
I'm a Contributor Level 1

Indeed it's very strange i have two more post paid numbers on account I am able access Xtra under usage for those two numbers only one number the Xtra doesn't show up not evem in more