I have the exact same problem, the app on iphone, when you click on Perks every Thursday, all it says is Sorry, we couldn't find that page. Go Back.
Every since the upgrade, it rarely works anymore has become super frustrating to use.
Nothing happens at all.
Deleted app and reinstalled with the same result.
Cleared storage and cache before and after, same result.
This applies to all perks / contest.
I was trying for this one:
Checked the box to agree to contest rules and tapped enter now. Absolutely nothing. 😳
A Fido XTRA contest like you’ve never seen before! Each month, all year round, 10 lucky Fido XTRA users will win 1 YEAR of FREE Fido service.
Each winner will receive a one-time credit representing 1 year of Fido service (one mobile line or Internet service), to be applied to their Fido account. To be eligible, you must be an existing Fido Mobile or Internet postpaid customer before February 6, 2020.
Don’t miss out on the chance to enjoy a full year of savings! Enter daily for more chances of winning.
HOW WILL POTENTIAL WINNERS BE CONTACTED?
Keep an eye on your Fido app and make sure your app notifications are turned ON! Potential winners will receive an app notification and a message will be displayed right here at the top of the Fido XTRA section as of March 12, 2020. Make it a habit to come back every Thursday to make sure you never miss out.
Not sure if you were able to rectify your problem for not being able to enter contests. I had the exact same problem and I am now able to enter all contests and perks. My problem was that I was running an Ad Blocker app and after I turned it off I was able to enter all contestes and all extra perks. Hope this helps.
I cannot enter any contests, the "Enter Now" button is not the same colour as the "FIDO EXTRA" bar at the top, The "EnTER NOW" button is a light Yellow, and is unusable !!
I have read and tried everything on the subject to no avail.
Please stop sending e-mails every thursday for something that does not work.
That's odd, I just tested it on my side and it seems to work.
Did you try entering the contest while on WiFi? If yes, can you turn it off and try again on LTE?
Also, if your account has multiple lines, can you please confirm that you're using your own number to log in?
Keep us posted.
I have never been able to enter a contest either and this one is again not working on my phone. I have a Huawei Nova Plus phone and I have updated to the new app version. It will let me fill in the box but pressing the enter button nothing happens. I have also tried on wifi and on data.
This doesn't sound right, you should be able to enter contests without a problem.
To better understand what's going on, I just want to ask you a few questions.
Have you tried to restart your device to see if you get the same result?
What's the last contest that you tried to participate to?
What's the OS version that you are using now for your Huawei device?
Let us know.
Tried restarting to no effect.
I only tried entering contests since last year which did not work.
My EMUI version is 5.0.3 - MLA-L03C654B350
Andriod version 7.0
Tried checking for updates but it says there are no updates