A long time ago I was able to purchase things from the play store using Fido carrier billing but now I can't use that option. The option says: Device is not provisioned for carrier billing. BTW I'm a prepaid user. Any ideas what wrong? Thanks in advance!
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Solved! Go to Solution.
02-20-2017 08:32 PM
You are correct I should I was just teed off at Fido after a call total of almost an hour then telling me call Google..blah blah.
On that forum it said clear cache then data from the Google Play Store App then reboot the phone try the purchase select payment options and you should have all the choices. I was skeptical but followed the instructions and there was the option to charge on my Fido bill.
Nothing has changed: I've had the same number for ~6 years. My last purchase from the Play Store was about a year ago. I tried removing the "carrier billing" option from my Google Account and retried purchasing. When it tries to confirm if my Fido account is available for carrier billing, it just says that my Fido account isn't available to purchase.
OK after reading some info on Google site I came up with this.
If you don't see a carrier billing option, keep in mind:
Check with your carrier to make sure:
It could be because you are a prepaid user and your plan does not allow premium content purchases. We will have to get a Fido moderator to see if thats why its not working for you.
Hello, I have a question about the fido billing. Does it have to be your personal google account to purchase games? I let my grandson use my phone to play games and he has his own google account and I was going to let him buy a few games but did not know exactly how it works.
I would like to open this topic again because I am unable to bill Fido for Google play store purchases. I never used it before but all my Fido friends are able to, when I go to play store and go to payment methods the option Bill my Fido account is there but then in red it has not eligible.
I am just curious why I might not be, I checked what is needed to be able to bill the carrier and I check all off, I am sure my account is in good standing, the phone a Galaxy S6 a Monthly plan. So why am I not eligible?
I just called in and the person on the phone was no help.
@Chazc7zz the feature will only work if you are using the Play store app on the phone, it will not work if you are using a PC or mobile browser also you have to make sure your account allows for premium content purchases.
FYI I solved this problem by browsing Verizon's forum, what a joke that I could get no help from Fido support calling and waiting online 15 Minutes.
This an other issues lately, after years at Fido I can't wait for Sept for this contract to end.