Fido app gives session expired error

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I'm a Participant Level 3 jtcafin
I'm a Participant Level 3

Fido app gives session expired error

The Fido app gives session expired error every time I try use it. Reinstallation of the app or rebooting iPhone 7 does not help.

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Re: Fido app gives session expired error

Hey @jtcafin!

 

Does this error occur once you launch the app or when you try to login?

 

Let us know. Smiley



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I'm a Participant Level 3 jtcafin
I'm a Participant Level 3

Re: Fido app gives session expired error

It happens after typing the 4 digit code I received by a text message. 

 

1: I type my phone number

2: I type the 4 digit code

3: I get the error message

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Re: Fido app gives session expired error

Thanks @jtcafin!

 

Is your iOS 8.2 and above?



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I'm a Participant Level 3 jtcafin
I'm a Participant Level 3

Re: Fido app gives session expired error

I have the latest iOS.

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Re: Fido app gives session expired error

Thanks @jtcafin !

 

Seems like you're not fully logging in on the app. Instead of getting the 4 digit code can you log in with your MyAccount username and password?



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I'm a Participant Level 3 jtcafin
I'm a Participant Level 3

Re: Fido app gives session expired error

I selected “I don’t have phone number” and then login option was displayed. I logged in successfully and now the app works fine. Thanks for your help.

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Re: Fido app gives session expired error

Awesome, happy it all works now, @jtcafin! Smiley



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I'm a Participant Level 2 Nolanchaves
I'm a Participant Level 2

Re: Fido app gives session expired error

Whenever I use Fido app it keeps giving me 2 error messages. session ended try again and hmm we hit a snap try again later. I have never successful logged in with my Fido number to use my free bytes

 

 

*Edited title*

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Re: Fido app gives session expired error

Hey @Nolanchaves

 

Welcome to the Community. Smiley 

 

I moved your post as it seems to fit in here. 

 

I am sad to see you're experiencing difficulties with our App. Can you tell us if you had the chance to test out a few of the troubleshooting steps? Did you uninstall and reinstall the App? 

 

Can you also try logging in with your email address as a username? 

 

Last but not least, what happens when you try to log in to My Account with your email directly through Fido.ca

 

Let us know.
 



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