Fido app gives session expired error

[jtcafin]

The Fido app gives session expired error every time I try use it. Reinstallation of the app or rebooting iPhone 7 does not help.

[FidoPhilippe]

Hey @jtcafin!

Does this error occur once you launch the app or when you try to login?

Let us know.

[jtcafin]

It happens after typing the 4 digit code I received by a text message. 

1: I type my phone number

2: I type the 4 digit code

3: I get the error message

[FidoPhilippe]

Thanks @jtcafin!

Is your iOS 8.2 and above?

[jtcafin]

I have the latest iOS.

[FidoRanya]

Thanks @jtcafin !

Seems like you're not fully logging in on the app. Instead of getting the 4 digit code can you log in with your MyAccount username and password?

[jtcafin]

I selected “I don’t have phone number” and then login option was displayed. I logged in successfully and now the app works fine. Thanks for your help.

[FidoClaudia]

Awesome, happy it all works now, @jtcafin!

[Nolanchaves]

Whenever I use Fido app it keeps giving me 2 error messages. session ended try again and hmm we hit a snap try again later. I have never successful logged in with my Fido number to use my free bytes

*Edited title*

[FidoPierre]

Hey @Nolanchaves, 

Welcome to the Community.  

I moved your post as it seems to fit in here. 

I am sad to see you're experiencing difficulties with our App. Can you tell us if you had the chance to test out a few of the troubleshooting steps? Did you uninstall and reinstall the App? 

Can you also try logging in with your email address as a username? 

Last but not least, what happens when you try to log in to My Account with your email directly through Fido.ca

Let us know.