Thanks @jtcafin !
Seems like you're not fully logging in on the app. Instead of getting the 4 digit code can you log in with your MyAccount username and password?
I selected “I don’t have phone number” and then login option was displayed. I logged in successfully and now the app works fine. Thanks for your help.
Whenever I use Fido app it keeps giving me 2 error messages. session ended try again and hmm we hit a snap try again later. I have never successful logged in with my Fido number to use my free bytes
Welcome to the Community.
I moved your post as it seems to fit in here.
I am sad to see you're experiencing difficulties with our App. Can you tell us if you had the chance to test out a few of the troubleshooting steps? Did you uninstall and reinstall the App?
Can you also try logging in with your email address as a username?
Last but not least, what happens when you try to log in to My Account with your email directly through Fido.ca
Let us know.
I have deleted and reinstalled the app multiple times. I can log in with my email and password on Fido.ca and on the Fido app by pressing I don’t have a Fido number. The issue is I need to log in with my Fido number to use my free bytes of data. Every time I try and log in with it it sends me the code for authentication and once I put it in a get the error message session expired. I don’t know what to do.
I am experiencing the same problem with the Fido My Account app as described in this thread. The app stopped loading for me (error message appears), so I tried:
1. deleting and re-installing the app;
2. tried to get the app to forward me the verification code by entering my Fido number; and
3. tried to login with the “I don’t have a Fido number” option by entering my username and password;
but none of the above options are working. I get either an error message, or a message saying the app has hit a snag. I need to be able to login to use my Databytes, please help!
Thank you for providing all of this information. It would seem that you covered a big part of our general troubleshooting steps here.
In this case, I'll send you a PM so we can take a closer look into this together.
I have exact the same issue and I just moved from Rogers and I have tried everything that the other people tried and had no luck so far. So, I cannot use Fido pulse
iPhone 10, 11.14.1
App version is 3.2.6
Did you find a solution?
Thank you and best regards,
I am am experiencing the same issue now on a new iPhone 8 Plus. Ported over from Rogers.
Has there been a solution to the problem from a month ago or is this still ongoing?
I have tried all the troubleshooting I have seen on these theads but nothing works. And since everyone is take in a private DM there is no update on any thread as to if there was an actual resolution.
Databytes is is the reason I signed up with Fido versus Koodo last week.