iPhone Fido app not working

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I'm a Participant Level 3
I'm a Participant Level 3

iPhone Fido app not working

I've recently just ported 4 numbers from rogers to fido.  The fido my account app works on the other 3 lines except for mine.  Everytime I try to log on it sends me the 4 digit text but when I enter it it says "session expired- try again later"  and "oops we encountered a snag"    I've deleted the app, turned my iphone off and reinstalled it. Same thing.  I have an Iphone 5.

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Re: iPhone Fido app not working

Hey @Shapard

 

Welcome to the Community! You're at the right place for help Smiley

 

Have you tried to remove the app, re-install it and then try to access the account with the Wi-Fi off?

 

Let us know if that works for you!



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I'm a Participant Level 3
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Re: iPhone Fido app not working

Yes, I have tried that.(just did it once more)  After I enter my 4 digit text #, it says "Session Expired   Please re-login to continue using the My Account app"     And now, since yesterday, I am even unable to log onto my fido.ca through my phone.  I can only do it through my computer.


@FidoThomas wrote:

Hey @Shapard

 

Welcome to the Community! You're at the right place for help Smiley

 

Have you tried to remove the app, re-install it and then try to access the account with the Wi-Fi off?

 

Let us know if that works for you!


 

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Re: iPhone Fido app not working

Thanks for sharing that @Shapard!

 

Let me aks you, how do you login to My Account normally?

 

Do you use your email, your phone # or Facebook to login?

 

Let us know.



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I'm a Participant Level 3
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Re: iPhone Fido app not working

I have tried to log in with my email, my fido account number(9digit account #)

On using fido.ca  on my phone (safari) it won't let me log on with either nor log on with facebook.  I have tried everything that has been suggested

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Re: iPhone Fido app not working

Sending you a PM so we can open a ticket in your account. 

 

Talk soon @Shapard



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I'm a Participant Level 3
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Re: iPhone Fido app not working

I already have a ticket opened.  It was opened back in August.  I contacted Fido yesterday and was told it can take up to 20 business days.  It seems to me that if this is an ongoing issue with other people as well, it should really be fixed.

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Re: iPhone Fido app not working

We'll do our best to have this fixed asap @Shapard

 



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I'm a Participant Level 2
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Re: iPhone Fido app not working

Help! I have the same issue! verification code always fails

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Re: iPhone Fido app not working

Hey @user24

 

Do you use your email to log in? 

 

Are you able to log in via fido.ca ?

 

Let us know!



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