iPhone Fido app not working

iPhone Fido app not working

iPhone Fido app not working

Shapard
I'm a Participant Level 3

iPhone Fido app not working

I've recently just ported 4 numbers from rogers to fido.  The fido my account app works on the other 3 lines except for mine.  Everytime I try to log on it sends me the 4 digit text but when I enter it it says "session expired- try again later"  and "oops we encountered a snag"    I've deleted the app, turned my iphone off and reinstalled it. Same thing.  I have an Iphone 5.

13 REPLIES 13
FidoThomas
Moderator (inactive)

Hey @Shapard

 

Welcome to the Community! You're at the right place for help Smiley

 

Have you tried to remove the app, re-install it and then try to access the account with the Wi-Fi off?

 

Let us know if that works for you!



Shapard
I'm a Participant Level 3

Yes, I have tried that.(just did it once more)  After I enter my 4 digit text #, it says "Session Expired   Please re-login to continue using the My Account app"     And now, since yesterday, I am even unable to log onto my fido.ca through my phone.  I can only do it through my computer.


@FidoThomas wrote:

Hey @Shapard

 

Welcome to the Community! You're at the right place for help Smiley

 

Have you tried to remove the app, re-install it and then try to access the account with the Wi-Fi off?

 

Let us know if that works for you!


 

Thanks for sharing that @Shapard!

 

Let me aks you, how do you login to My Account normally?

 

Do you use your email, your phone # or Facebook to login?

 

Let us know.



Shapard
I'm a Participant Level 3

I have tried to log in with my email, my fido account number(9digit account #)

On using fido.ca  on my phone (safari) it won't let me log on with either nor log on with facebook.  I have tried everything that has been suggested

Sending you a PM so we can open a ticket in your account. 

 

Talk soon @Shapard



Shapard
I'm a Participant Level 3

I already have a ticket opened.  It was opened back in August.  I contacted Fido yesterday and was told it can take up to 20 business days.  It seems to me that if this is an ongoing issue with other people as well, it should really be fixed.

We'll do our best to have this fixed asap @Shapard

 



user24
I'm a Participant Level 2

Help! I have the same issue! verification code always fails

FidoRanya
Former Moderator

Hey @user24

 

Do you use your email to log in? 

 

Are you able to log in via fido.ca ?

 

Let us know!



user24
I'm a Participant Level 2

Yes I login with my email address, I am able to login to my account using my web browser

FidoRanya
Former Moderator

Thanks for confirming @user24 .

 

Are you using the latest version of the App? 



user24
I'm a Participant Level 2

@FidoRanya Yes I have deleted and reinstalled the app and still got the same error.

FidoThomas
Moderator (inactive)

Hey @user24,

 

All right then! I'll send you a PM and we'll continue over there Smiley