Fido MyAccount application - new version issue

[Jojo84]

Almost 10 days with no app « always usage details not available « hard to find the errorr according to the tech.support!!!!!

[FidoPhilippe]

Hey @Jojo84! Thanks for contributing your first post.

I'll be happy to help you with that. Can you send us a screenshot of this please?

Also, have you tried to uninstall/reinstall the app?

Hope to hear from you soon!

[Jojo84]

1. Yes i did reinstall it more than 3times snd i talked to one of the tech. Support ream but NO USE .... 
2. And don’t know how to upload a picture

[FidoPhilippe]

Hey @Jojo84! Thanks for the information.

We'll have to take a look at your account for this then. I'll send you a PM for that shortly.

Talk to you soon!

[kikib]

This is the same problem I was having with the new version. The tech people told me to re-install and I did 3 or 4 times. It made no difference. The extra 5 hours of data had been lost. The new app requires you to log in every single time, even when you asked it to remember. No good! 

[FidoAnthonyZ]

Hey @kikib,

Welcome to the community!

Which phone do you have and which version of the app are you using?

[kikib]

I have a Samsung 9 and I updated to the newest version of the Fido app. 

[FidoKenny]

Hello @kikib

Thank you for sharing this information, it's much appreciated.

To confirm with you, you have no trouble checking your usage from your online account on Fido.ca, am I right?