Fido MyAccount application - new version issue

Fido MyAccount application - new version issue

Fido MyAccount application - new version issue

I'm a Participant Level 2

Fido MyAccount application - new version issue

Almost 10 days with no app « always usage details not available « hard to find the errorr according to the tech.support!!!!!

7 REPLIES 7
Moderator

Hey @Jojo84! Thanks for contributing your first post. Smiley

 

I'll be happy to help you with that. Can you send us a screenshot of this please?

 

Also, have you tried to uninstall/reinstall the app?

 

Hope to hear from you soon!



I'm a Participant Level 2

  1. Yes i did reinstall it more than 3times snd i talked to one of the tech. Support ream but NO USE .... 
  2. And don’t know how to upload a picture

Hey @Jojo84! Thanks for the information. Smiley

 

We'll have to take a look at your account for this then. I'll send you a PM for that shortly.

 

Talk to you soon!



I'm a Participant Level 3

This is the same problem I was having with the new version. The tech people told me to re-install and I did 3 or 4 times. It made no difference. The extra 5 hours of data had been lost. The new app requires you to log in every single time, even when you asked it to remember. No good! 

Hey @kikib,

 

Welcome to the community!

 

Which phone do you have and which version of the app are you using?



I'm a Participant Level 3

I have a Samsung 9 and I updated to the newest version of the Fido app. 

Hello @kikib

 

Thank you for sharing this information, it's much appreciated.

To confirm with you, you have no trouble checking your usage from your online account on Fido.ca, am I right?