Fido MyAccount application - new android version issue

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I'm a Participant Level 1 simran4996
I'm a Participant Level 1

Fido MyAccount application - new android version issue

I am using Samsung Note 2, previously MyAccount was working properly. From last two weeks when I try to login to my account it shows MyAccount has stopped. I am not able to use my extra free data and am having trouble logging in to my account. 

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Re: Fido MyAccount application - new android version issue

Hey @simran4996,

 

Welcome to the Community!

 

We'll need some additional info to be able to look into this for you:

 

- What's the OS version on your device, is it up to date?

- What's the App version that you have installed, is it the latest one?

- What is the exact error message that you get when you open the App? Do you get the error as soon as you open the app or only after you log in?

- Are you able to log in on your online account on Fido.ca directly?

 

Also, can you try uninstalling the app and reinstalling it and let us know if that changes anything? 

 

Keep us posted and we'll take it from there!



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