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Fido My Account "Unable to Access Account Info"

I'm a participant level 1
I'm a participant level 1

Today, randomly, the Fido My Account app logged me out and required that I enter my phone number to receive a texted code in order to login once again. Every time I enter my phone number (both with and without a 1 prefix), I receive the following message: "Oops! Sorry, we are unable to access your account info. Please visit to log in."


Now, clearly, I can use to access my account. However, I have lost real time data tracking and cannot activate any of my free hours. This is a problem. How can I resolve this?


Senior MVP Senior MVP
Senior MVP

Hello Rcalber2,


  Welcome to the community!


  Have you tried to clear the app's cache? I've found that many of the issues with My Account can be resolved by clearing the app's cache.


Hope this helps 😀




I'm a participant level 1
I'm a participant level 1

Clearing the cash did not work for me

Hey @spenceamy47! Please feel free to contact us so we can do some troubleshooting with you and help you with your Fido MyAccount application. .