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Huawei p20 pro app and databytes problem

I have the Huawei p20 pro with a pulse plan. The software and app are both up to date, but I keep getting a popup message "sorry something went wrong don't worry you haven't started using your databytes". Once I click ok, I have no way of accessing m...

Bchiu by I'm a participant level 2
  • 3353 Views
  • 5 replies
  • 0 likes

Fido My Account - iPhone - Your session timed out error

Hello, I am getting “Your session timed out” error  on the My Account app, on iPhone, every single day. Then app stuck an never loads. The only fix I found is to delete the app and install it again; but I need to do this several times a day. It is ve...

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SkGold by I'm a participant level 3
  • 14789 Views
  • 18 replies
  • 0 likes

Resolved! Can't use my unlimited hours.

I used my first 3 unlimited hours. Although there were a few glitches, like not seeing the time remaining in the app until the end, it worked pretty well. Now though, the app systematically crashes when I open it. I can't even see the option.

JeansebL by I'm a participant level 2
  • 3211 Views
  • 3 replies
  • 0 likes

Fido my account mobile app

I have the fido "my account" app on my iphone6. Very often I go to use it , and while waiting for it to activate, a message appears saying" your session has timed out" . Now I can't open the app at all ! Why is this happening?

Sorry, we have hit the snag. Come back later. (Its been 6 months)

I have been facing this issue for past six months. I have called the customer service, no action taken. Troubleshooting steps done by me: 1  completely logged out of my app and tried to log back in 2 Cleared cache 3. Restarted the phone.  4. Reinstal...

Sushant1 by I'm a participant level 3
  • 8402 Views
  • 7 replies
  • 0 likes