Fido App Data Usage Issue

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I'm a Participant Level 3 DeeMundy69
I'm a Participant Level 3

Fido App Data Usage Issue

About 3-4 months ago there was an update of the Fido App on IOS that stopped showing how much Data you have used. Three days ago there was another update and it fixed the problem but went back in 2-3 hours later and it wasn’t showing the data usage again. This is a problem. Please fix this . Thanks 

Accepted Solution

Re: Fido App Data Usage Issue

@DeeMundy69 

 

Thank you for the screenshots. We're aware of the situation and are working on a fix as we speak.


Meanwhile, if you need any information about your usage, you can reach us through our channels here.

 

Once we get more news about the situation, we will update this thread.

 

 

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Message 1 of 37
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I'm a Participant Level 1 Art13
I'm a Participant Level 1

Re: Fido App Data Usage Issue

Hello. I am using the Fido app to monitor my data usage, but it’s been a few days that I can’t check the usage because the app says that “changes have been made to the plan, and data usage is unavailable until the next billing cycle” when in fact, I did not do any changes to my plan. Anyone else encountered this issue? Thanks!

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Message 16 of 37
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I'm a Participant Level 2 SarangLee
I'm a Participant Level 2

Re: Fido App Data Usage Issue

Screenshot_20190330-215645.jpg

 

 

I use a plan with 5 gigabytes of data.

I received new data on the 21st of this month and checked the data for the first time today.

 

But my data is shown this way. I usually leave data every month. This is the first time this has happened. 

 

I heard that a message came when the data was exceeded, but it didn't come to me.

 

 

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Message 17 of 37
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Moderator
Moderator

Re: Fido App Data Usage Issue

Hello @rajeshnathani

 

Welcome to the Community Smiley


I moved your post to this thread since it's related to the same topic. It's a known issue and we'll update everyone once there's a fix.



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Message 18 of 37
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Moderator
Moderator

Re: Fido App Data Usage Issue

Hey @Art13

 

Welcome to the Community Smiley

 

I moved your post here since it's about the same subject.

 

We will update this thread as soon as it is fixed.



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Message 19 of 37
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Moderator
Moderator

Re: Fido App Data Usage Issue

Hey @SarangLee

 

Welcome to the Community!

 

I moved your post to this thread as it is about the same topic.

 

We'll post an update when it's resolved Smiley

 

Don't hesitate if anything in the meantime.



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Message 20 of 37
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I'm a Participant Level 2 KSL
I'm a Participant Level 2

Re: Fido App Data Usage Issue

It's up now. Thanks

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Message 21 of 37
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I'm Helpful Level 1
I'm Helpful Level 1

Re: Fido App Data Usage Issue

Welcome to the fold Nanci, sometimes it's best to post it and let them sort out where it belongs! 😉  Especially for the mods, who have read the different threads and can link stuff together for cohesiveness.

 

Also just to chime in, my usage is not available also, on android, not IOS, but I have all but given up worrying about trivial things like this now.  Seems that Fido is on the slippery downhill like the rest of the RoBelUs mob-3 <sigh>

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Message 22 of 37
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I'm Helpful Level 1
I'm Helpful Level 1

Re: Fido App Data Usage Issue

Not that I am holding my breath, but seeing as how this somewhat critical monitoring tool for usage/overage has been down for quite a while, will there be any goodwill from Fido for inadvertant overages? (yes, I am trying to stifle my laughter as I type this).

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Message 23 of 37
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I'm a Participant Level 3 Jerome1983
I'm a Participant Level 3

Re: Fido App Data Usage Issue

Hello! Just wondering how long it will b until they fix the fido app. I can not c my real time data usage. I cant c it either on the internet site and fido told me to call *3337 and that doesnt work either soon it will b a week! And im realy getting frustrated . How long does it take to fix a problem!???? 

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Message 24 of 37
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Former Moderator FidoKarl
Former Moderator

Re: Fido App Data Usage Issue

Hey @Jerome1983


I moved your post to this thread since it's related to the same topic.

 

It's a known situation and our support team are working to get this fixed ASAP.



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Message 25 of 37
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Moderator
Moderator

Re: Fido App Data Usage Issue

Hey @Hwr778,

 

We know that it is incredibly important to have access to tracking your data usage and we are working on getting this up and running as fast as we can. 

 

In the meantime, you will be able to track your usage by dialing *3337 on your Fido phone and by accessing My Account through Fido.ca. 



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Message 26 of 37
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I'm Helpful Level 1
I'm Helpful Level 1

Re: Fido App Data Usage Issue

Neither option is providing any information besides "we are unable to complete your request..."

 

More of the same, less info, less support.  Welcome to the New Fido ...

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Message 27 of 37
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Moderator
Moderator

Re: Fido App Data Usage Issue

Hey @Hwr778!

 

Have you made any changes to your plan recently? If so, that could be why usage is not displayed.

 

In terms of the app, can you confirm that you have the latest version please?

 

Let us know!

 

 



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Message 28 of 37
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I'm a Participant Level 1 VinHuk
I'm a Participant Level 1

Re: Fido App Data Usage Issue

I am having this issue after each and every update. I have iphone7 with ios 12.2

As soon as you update, it gives a message there is a technical problem and fido is working on it. Please if you can’t fix the bug don’t update.

 

the mods know and understand there is a problem but just ask silly questions to buy time. Just tell us when the issue will be fixed and thats all.

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Message 29 of 37
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Moderator
Moderator

Re: Fido App Data Usage Issue

Hello @VinHuk

 

Welcome to the Community Smiley


I moved your post to this thread since it's related to the same topic. It's a known issue and we'll update everyone once there's a fix.

 

Hope this clarifies, and let us know if you have any questions.



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Message 30 of 37
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