Fido App Data Usage Issue - Real-time Usage

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I'm a Participant Level 2 Alexandre9
I'm a Participant Level 2

Fido App Data Usage Issue - Real-time Usage

Hello Fido forum,

I just wanted to report some technical issues I've been experiencing to version 4.0.0.12 of the Fido My Account. At first, real time data usage was being display but since last week, no more real time reporting.

 

More importantly, I often get the spinning loading icon when trying to view my usage and it keeps spinning forever. Other tabs like Phone and Plan within the Usage tab, Billing, etc work without issue -- only the "Usage" page within the Usage Tab fails to load.

See the screenshots below as proof.

 

Trust me, I've forced closed the app numerous times, rebooted my phone, and am very familiar with the Fido My Account app. 

These issues only started since last week on my phone and my wife's, too. Please fix these technical issues soon, thank you!

 

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Re: Usage detail not working on my fido account

Thanks for keeping us posted, @nick67.

 

I'll send you a PM to look into it with you as you shouldn't be experiencing this on the latest version.

 

Talk soon!

 

 



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