Fido App Data Usage Issue - Real-time Usage

Reply
I'm a Participant Level 2 Alexandre9
I'm a Participant Level 2

Fido App Data Usage Issue - Real-time Usage

Hello Fido forum,

I just wanted to report some technical issues I've been experiencing to version 4.0.0.12 of the Fido My Account. At first, real time data usage was being display but since last week, no more real time reporting.

 

More importantly, I often get the spinning loading icon when trying to view my usage and it keeps spinning forever. Other tabs like Phone and Plan within the Usage tab, Billing, etc work without issue -- only the "Usage" page within the Usage Tab fails to load.

See the screenshots below as proof.

 

Trust me, I've forced closed the app numerous times, rebooted my phone, and am very familiar with the Fido My Account app. 

These issues only started since last week on my phone and my wife's, too. Please fix these technical issues soon, thank you!

 

Flag this to a Moderator
Message 1 of 16
1,272 Views
Moderator
Moderator

Re: Usage detail not working on my fido account

Thanks @nick67!

 

Stay tuned for version 4.1 later this month Smiley

 

 



Flag this to a Moderator
Message 11 of 16
844 Views
I'm Qualified Level 3
I'm Qualified Level 3

Re: Usage detail not working on my fido account

Thanks @FidoNick, appreciate the update! Hopefully Fido adds the "pull to refresh" feature too so I don't have to force close the My Account app to refresh the usage Smiley

Flag this to a Moderator
Message 12 of 16
789 Views
I'm Qualified Level 3
I'm Qualified Level 3

Re: Usage detail not working on my fido account

Hello Fido team, I noticed even after updating to Fido app v 4.1.1, there is still a discrepancy between my Fido app usage vs. Fido.ca My Account usage. See the two screenshots below where I compare by data usage at the same time on the Fido app vs. My account on safari web browser. I've tried over cellular data as well and received the same result of differing usage numbers. Please have the technical department review, thanks Fido!

 

20190807_122948000_iOS.pngFido App20190807_123003000_iOS.pngFido.ca My Account

Flag this to a Moderator
Message 13 of 16
634 Views
Moderator
Moderator

Re: Usage detail not working on my fido account

Hi @nick67

 

Thank you very much for bringing this to our attention. We are currently rolling out a new version of the app in batches and you should receive it shortly.

 

Could you confirm that you're still seeing the difference between the app and the web browser after you receive the new version? It should start by 4.2.

 

Please keep the Community posted. Smiley 

 

 



Flag this to a Moderator
Message 14 of 16
620 Views
I'm Qualified Level 3
I'm Qualified Level 3

Re: Usage detail not working on my fido account

Hello @FidoFrancois , I have updated my Fido app to v4.2 and the data usage discrepancy still persists. My Fido app currently says 3.87GB remaining and on Fido.ca I get 3.84GB. It would appear the Fido app is not real-time and there is a lag. Thanks. 

Flag this to a Moderator
Message 15 of 16
601 Views
Highlighted
Moderator
Moderator

Re: Usage detail not working on my fido account

Thanks for keeping us posted, @nick67.

 

I'll send you a PM to look into it with you as you shouldn't be experiencing this on the latest version.

 

Talk soon!

 

 



Flag this to a Moderator
Message 16 of 16
113 Views