Hello Fido forum,
I just wanted to report some technical issues I've been experiencing to version 188.8.131.52 of the Fido My Account. At first, real time data usage was being display but since last week, no more real time reporting.
More importantly, I often get the spinning loading icon when trying to view my usage and it keeps spinning forever. Other tabs like Phone and Plan within the Usage tab, Billing, etc work without issue -- only the "Usage" page within the Usage Tab fails to load.
See the screenshots below as proof.
Trust me, I've forced closed the app numerous times, rebooted my phone, and am very familiar with the Fido My Account app.
These issues only started since last week on my phone and my wife's, too. Please fix these technical issues soon, thank you!
Hello Fido team, I noticed even after updating to Fido app v 4.1.1, there is still a discrepancy between my Fido app usage vs. Fido.ca My Account usage. See the two screenshots below where I compare by data usage at the same time on the Fido app vs. My account on safari web browser. I've tried over cellular data as well and received the same result of differing usage numbers. Please have the technical department review, thanks Fido!
Thank you very much for bringing this to our attention. We are currently rolling out a new version of the app in batches and you should receive it shortly.
Could you confirm that you're still seeing the difference between the app and the web browser after you receive the new version? It should start by 4.2.
Please keep the Community posted.
Hello @FidoFrancois , I have updated my Fido app to v4.2 and the data usage discrepancy still persists. My Fido app currently says 3.87GB remaining and on Fido.ca I get 3.84GB. It would appear the Fido app is not real-time and there is a lag. Thanks.