Can’t login to myfido app

Can’t login to myfido app

Can’t login to myfido app

karlbryan
I'm a Participant Level 2

Can’t login to myfido app

I’ve been trying to login to myfido app for the past couple days but it won’t let me. I can login just fine online on fido.ca but when I use the app, it says account info not available. Any ideas why? Thank you.

0BE9ADF2-526B-4EBD-959B-9D26DEB6B02C.png

 

 

 

28 REPLIES 28
patrickchan
I'm Experienced Level 1

i have no problem login via facebook and email

i would try to reset both ways to login

1st try to email account login, and reset there, as well as facebook login

2nd contact fido to have them reset your email account

 

FidoPierre
Moderator (inactive)

Hey @karlbryan

 

Welcome to the Commnuity. Smiley 

 

I am sorry to see you're experiencing complications with the App. Do you know if you're using the most recent up to date version of the App? You can check this out 

 

If yes, can you try uninstalling the App and downloading it again to see if you notice any changes? 



karlbryan
I'm a Participant Level 2

Thanks for the response, Pierre. I’ve actually tried that already. I uninstalled the app on my iphone and redownloaded it but it’s still not working. I’m running out of ideas. 

FidoPierre
Moderator (inactive)

Thank you for the updates @karlbryan

 

Can you log into Fido.ca to make sure you're using the same email address as we have registered on file to log into the App? 



Evinh
I'm a Participant Level 1

Hey Amanda 

 

I need some help with this to I’ve tried everything so far but it has not work.

FidoRanya
Former Moderator

Hey @Evinh

 

Welcome to the Community!

 

Can you confirm that you have the latest version of the App? 

 

Are you also logging in with your email or your phone number?



whisper
I'm a Participant Level 2

When I put my user name and password, it keeps saying: Login Error. There is a problem with the information we received and we can't log you in. Please try again later. 

Hey @whisper

 

Welcome to the community! I moved your post to this thread as it deals with a similar topic!

 

Are you able to log in through the website?

 

Are you using the latest version of the App? If not, can you download it?

 

Let us know!



whisper
I'm a Participant Level 2

Hi,

 

Thanks for the reply. 

 

Yes, I can login to website with the same user name and password. And the App version shows 3.3.3(5), which I believe is the newest version.

I have tried to uninstall and reinstall several time, but this problem still persist.

Thanks @whisper !

 

Sending a PM your way so we can look into this further.



LiveBIG2k
I'm a Participant Level 1

Same issue here. App is most up to date and issue is experienced both wifi and mobile data.

 

Please help.

Hey there @LiveBIG2k,

 

Welcome to the community Smiley

 

The latest app update should have implemented the fix to any of these glitches. That said, could you clarify if you're using an Iphone or Android device at the moment? Are you also able to access your account on Fido.ca?

 

A few steps we can suggest to troubleshoot:

  1. Clear the app's cache if using Android, or reinstall the app on Iphone
  2. Try resetting your password before attempting to login again

Let us know how it goes.



anthonytran31
I'm a Participant Level 2

Hi,

 

I am also facing a similar issue. Reinstalled the app on Android. I am able to access my account on fido.ca

 

Screenshot_20200526-115508_My Account.jpg

Hey @anthonytran31,

 

Are you using your email address or your phone number to log in?

 

Can you clear the cache of the app and try again after? 

 

Let us know how that goes.



anthonytran31
I'm a Participant Level 2

HI @FidoClaudia,

 

I am using my email address to log in as I am an Internet customer.

Cache has been cleared

Same error is occuring

Hello @anthonytran31

 

Let's verify this together.

 

I'm sending you a PM to get this looked into. Talk to you soon.



karlbryan
I'm a Participant Level 2

Yes I am using the same email address that I also use to log into Fido.ca. There's no other email address on file. Same username and same PW so I don't know why it isn't working.

 

Thank you,

 

Pierre

FidoJulien
Moderator (inactive)

Hey @karlbryan

 

Thanks for the update!

 

It seems like you tried everything that could be done from your side.  I'll send you a PM so we can take a look at your account together.

 

Talk to you soon Smiley



Bhupi
I'm Helpful Level 3

Same issue for me too. I am able to login with Fido.ca but I lost my my account accesseADC05BAE-31B1-42E7-A2FF-DF34F40ABACD.jpeg

 

It was working fine 2 week before but some how now I am getting error message onmyaccount application.

 

Reinstall application not help me at all. This is Fido side glitch . Please fix it

FidoJulien
Moderator (inactive)

Hey @Bhupi

 

Thanks for the update.  I'll send you a PM so that we can take a look at this together!

 

Talk to you soon Smiley