Can’t login to myfido app

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I'm a Participant Level 2 karlbryan
I'm a Participant Level 2

Can’t login to myfido app

I’ve been trying to login to myfido app for the past couple days but it won’t let me. I can login just fine online on fido.ca but when I use the app, it says account info not available. Any ideas why? Thank you.

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I'm a Participant Level 2 dleungtm
I'm a Participant Level 2

Re: Can’t login to myfido app

I'm using the iOS app, and yes, the latest version: 3.2.5 (1)

 

Perhaps it has something to do with the email login being associated with a prepaid account as well? When the account login was set up, I recall a technical limitation on the backend meant that both the postpaid and prepaid accounts would be associated with the email address, despite prepaid accounts not being compatible with the app (hopefully that's something the team is working on as well!) As of the last major update though, the app was able to separate the two, and allow the user to retrieve the details of the postpaid account only - so I'm not sure what's changed to prevent logging in now.

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Moderator
Moderator

Re: Can’t login to myfido app

Hey @dleungtm

 

Thanks for the update Smiley

 

We'll need to take a look at your account to figure out what's causing this, so I'll send you a PM.

 

Talk to you soon!



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I'm a Participant Level 2 whisper
I'm a Participant Level 2

Can’t login to myfido app

When I put my user name and password, it keeps saying: Login Error. There is a problem with the information we received and we can't log you in. Please try again later. 

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I'm a Participant Level 1 Evinh
I'm a Participant Level 1

Re: Can’t login to myfido app

Hey Amanda 

 

I need some help with this to I’ve tried everything so far but it has not work.

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Moderator (inactive) FidoRanya
Moderator (inactive)

Re: Can’t login to myfido app

Hey @whisper

 

Welcome to the community! I moved your post to this thread as it deals with a similar topic!

 

Are you able to log in through the website?

 

Are you using the latest version of the App? If not, can you download it?

 

Let us know!



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Moderator (inactive) FidoRanya
Moderator (inactive)

Re: Can’t login to myfido app

Hey @Evinh

 

Welcome to the Community!

 

Can you confirm that you have the latest version of the App? 

 

Are you also logging in with your email or your phone number?



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Message 21 of 23
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I'm a Participant Level 2 whisper
I'm a Participant Level 2

Re: Can’t login to myfido app

Hi,

 

Thanks for the reply. 

 

Yes, I can login to website with the same user name and password. And the App version shows 3.3.3(5), which I believe is the newest version.

I have tried to uninstall and reinstall several time, but this problem still persist.

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Message 22 of 23
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Moderator (inactive) FidoRanya
Moderator (inactive)

Re: Can’t login to myfido app

Thanks @whisper !

 

Sending a PM your way so we can look into this further.



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