Can’t login to myfido app

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I'm a Participant Level 2 karlbryan
I'm a Participant Level 2

Can’t login to myfido app

I’ve been trying to login to myfido app for the past couple days but it won’t let me. I can login just fine online on fido.ca but when I use the app, it says account info not available. Any ideas why? Thank you.

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Re: Can’t login to myfido app

Hey @karlbryan

 

Welcome to the Commnuity. Smiley 

 

I am sorry to see you're experiencing complications with the App. Do you know if you're using the most recent up to date version of the App? You can check this out 

 

If yes, can you try uninstalling the App and downloading it again to see if you notice any changes? 



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I'm a Participant Level 2 karlbryan
I'm a Participant Level 2

Re: Can’t login to myfido app

Thanks for the response, Pierre. I’ve actually tried that already. I uninstalled the app on my iphone and redownloaded it but it’s still not working. I’m running out of ideas. 

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Re: Can’t login to myfido app

Thank you for the updates @karlbryan

 

Can you log into Fido.ca to make sure you're using the same email address as we have registered on file to log into the App? 



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I'm a Participant Level 2 karlbryan
I'm a Participant Level 2

Re: Can’t login to myfido app

Yes I am using the same email address that I also use to log into Fido.ca. There's no other email address on file. Same username and same PW so I don't know why it isn't working.

 

Thank you,

 

Pierre

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Former Moderator FidoJulien
Former Moderator

Re: Can’t login to myfido app

Hey @karlbryan

 

Thanks for the update!

 

It seems like you tried everything that could be done from your side.  I'll send you a PM so we can take a look at your account together.

 

Talk to you soon Smiley



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I'm Helpful Level 3
I'm Helpful Level 3

Re: Can’t login to myfido app

Same issue for me too. I am able to login with Fido.ca but I lost my my account accesseADC05BAE-31B1-42E7-A2FF-DF34F40ABACD.jpeg

 

It was working fine 2 week before but some how now I am getting error message onmyaccount application.

 

Reinstall application not help me at all. This is Fido side glitch . Please fix it

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Moderator (inactive) FidoRanya
Moderator (inactive)

Re: Can’t login to myfido app

Hey @Bhupi,

 

Does this happen once you attempt to fully log in or only when you are viewing your usage?

 

Do you get the same error on Wi-Fi and on Data?

 

Let us know!



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I'm Helpful Level 3
I'm Helpful Level 3

Re: Can’t login to myfido app

for checking usage i dont need to login it will work with my data to see my usage. but to get bill or download bill or other details i have to login and getting error message.

 

i tried with Data and WiFi - same issue. unable to login with my Email address and password. same email and password work fine on www.fido.ca.

 

this is my very old account i know you have issue for new user  registered to My Account on or after December 6, 2017 have issue with myaccount login but my account is almost 9 year old.

link: http://forums.fido.ca/t5/forums/forumtopicpage/board-id/Apps/thread-id/2633

 

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Former Moderator FidoJulien
Former Moderator

Re: Can’t login to myfido app

Hey @Bhupi

 

Thanks for the update.  I'll send you a PM so that we can take a look at this together!

 

Talk to you soon Smiley



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I'm a Participant Level 2 dleungtm
I'm a Participant Level 2

Re: Can’t login to myfido app

+1

 

I'm experiencing the same issue!

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Re: Can’t login to myfido app

Hey dleungtm!

 

Could you confirm a few details for us? 

 

Are you using your email address or phone number as your username? Are you on Wifi or the Fido network when you experience this error? Have you tried uninstalling ad reinstalling the app?

 

Let us kow and we'll take it from there!



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I'm a Participant Level 2 dleungtm
I'm a Participant Level 2

Re: Can’t login to myfido app

Hey Amanda!

 

I'm logging on using my email address, and the issue is present on both wifi and the Fido network. Uninstalling and reinstalling the app also does not resolve the issue.

 

Cheers!

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Moderator
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Re: Can’t login to myfido app

Thanks for getting back to us! 

 

Are you using the iOS version or the Android version?

 

Are you using the latest version of the app? Can you confirm the version number?



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Message 14 of 23
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I'm Experienced Level 1
I'm Experienced Level 1

Re: Can’t login to myfido app

i have no problem login via facebook and email

i would try to reset both ways to login

1st try to email account login, and reset there, as well as facebook login

2nd contact fido to have them reset your email account

 

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