App not working

[Aduncan99]

App is not working now can only sign into my account through fido.ca now is there something I can do to get the app working again?

[DeeJayBeaumont]

How do I get it to work

[FidoSaad]

Hey there @DeeJayBeaumont !

What happens when you try to use the Fido mobile app? 

Please provide some context or more details so we can better assist you.

In the meantime, here's some steps we would suggest completing on your end:

1. Update your phone's OS to the latest version
2. Update the Fido mobile app to the latest version too

[Magnum]

App opens. Dog stares at me. That's all I get.

Os and app are reinstalled and updated.

Android s20. 

I can't use my features. This is getting old. 

[FidoPhilippe]

Hey @Aduncan99! Philippe here. I hope you're doing well.

I'm sad to read that our app is giving you trouble. I'll be happy to help you with that! Have you tried to uninstall and reinstall the app? That may help with this problem. Also, make sure that you have the latest version of the app installed as well.

If you've done and checked all that and it still doesn't work, I recommend you contact us here to see what's up with it.

[Magnum]

This is not helpful. What else can we do. This is the second time this had happened. It was a simple fix, I cannot remember what we did to fix it. 

Whatever it was, post it here so we can just move along.

[FidoRania]

Hey @Magnum, 

Usually, we suggest these things to help with any app complications:

• Update your phone's OS to the latest version
• Update the Fido mobile app to the latest version
• Removing and re-installing the app.

If these steps don't help, the next step would be to contact us here, and we'll further troubleshoot to see if a ticket needs to be sent.