Any plans to do something with spam SMS?

[llkwmlkm]

I moved to Canada 5 years ago and became Fido customer around the same time. The amount of SMS spam I receive here is just beyond any comprehension. What I don't understand is how Fido cannot block these mass messages. Somehow European carriers managed to solve the problem of "the spoofed phone numbers that are impossible to block". EVERY message I get has a phishing link. Most messages are targeting banking or delivery service companies. These patterns are so easy to detect. We still live in time where SMS does not have end to end encryption. Why cannot Fido just prevent SMS to be delivered when more than X people received the same text? 

[FidoSaira]

Hello @llkwmlkm,

Thank you for your feedback. We definitely understand how annoying receiving these spam messages is. You can rest assured that we have nothing to do with these kinds of messages/calls, and don’t support them in anyway. We're also working with industry partners to limit their reach to our customers.

Please forward the content of the SMS to 7726 (SPAM), to register it for investigation and blocking from Fido network. Messages sent to 7726 will be analysed in batches as they are received. If a trend is identified as spam it will be blocked from out network. 

[llkwmlkm]

7726 was introduced at least five years ago and clearly, it has not been effective. Reporting spam to 7726 is supposed to allow carriers to review the message content. However, the spammers are able to send out bulk messages before this review leads to any real action. Can Fido please take other steps to fix this issue?

[FidoAnthonyZ]

We definitely understand how annoying SPAM can be and we work hard to make sure we receive the least possible. We  have a dedicated team who monitors and detect mobile messaging threats and creates configurations to block current/new issues in real-time. 

I recommend that you keep forwarding the SPAM to 7726 so we have as much data as possible to keep SPAM to a minimum. 

[llkwmlkm]

As I said already, forwarding SPAM to 7726 is sisyphean labor. This should be solved on Fido side implementing appropriate algorithms. I want to look at the KPI of that dedicated anti-SPAM team so we could laugh together. Clearly they use manual labor and expect the customers to do the same. My solution was to switch to a different carrier (not going to name it here) and 99% of SPAM magically dissappeared.