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sim card

I'm a participant level 1
I'm a participant level 1

Hello, I am currently in Europe and I purchased a sim card in Spain for internet and other utilties but my cellphone (iphone SE) is blocked (fido didn't told me before I left the country) so I need to get in contact with them in order for them to unblock my cellphone and be able to use a sim card. 


Where should I call? and would I get charge because I am not in Canada? 


Former Moderator
Former Moderator

Hey there @Bethg101!


Welcome to the community :).


As long as your Iphone SE is a Fido device, we'll be happy to assist you unlocking it. Just a heads up, there is no more fees for unlocking requests. You can view our new policies here.


We'll be needing some info to process the unlock, I'll be sending a PM your way to complete this.


Talk to you soon.