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Stolen phone in South America

I'm a participant level 1
I'm a participant level 1

I am currently travelling in South America and have had my iPhone 6 stolen from me in Peru. 


I am planning to return to Canada in June, I am wondering if I will be able to get a replacement phone as I only purchased the phone at the end of February. 


I still have the SIM card for it, I don’t know if that means anything. 


Please help because it would be nice to not have to pay for a brand new phone once I get back to Canada Sad 



Former Moderator
Former Moderator

Hey there @Dayn7!


Welcome to the community. Smiley


I'm sorry to hear about your phone! If you have the Fido device protection added on to your plan, you will be able to get a replacement through Brightstar for a deductible. If you do not have a protection plan, you will need to buyout your current agreement and upgrade through Fido indeed.


Hope this helps!