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"New Wireless voicemail messages"

I'm a participant level 1
I'm a participant level 1

 Hello I have a question. How come my voicemail doesn't translate to text anymore? When somebody left me a voicemail I would usually receive "New Wireless voicemail messages" and the voicemessage gets transcribed to a text. But now, I only get texts saying "Voice msg notice Total: 1 (0 urg)" from a number 1(8). I changed my phone from iPhone5 to iPhone SE.


Below is the screenshot of the voicemail message that I`m not getting anymore:










**Edited to add labels**


Former Moderator
Former Moderator

Hey @mmmarie


Welcome to the Community!


It could definitely be related to your change of phone. Did you change anything regarding your plan or options when you upgraded?


Your new iPhone SE is a Fido phone or an unlocked one?


Note that the Visual Voicemail won’t work if you have blocked the data transmission on your account.

Hey @mmmarie !


It's been a while, did you ever figure this out?


Keep us in the loop Smiley