Nexus 5 says "Couldn't download" wireless voicemail messages

[robertyknwt]

I've had my Fido account and my Nexus 5 for about a year now. For a while now, it won't download voicemail messages (which I used to get a text transcription of). For each message, I get "Couldn't download", info about the message (eg. "size: 59.22 KB, expiration 4/30, 11:02 AM"), then "Subject: New Wireless voicemail message", then "Tap to download". But it never downloads; I tap to download, then it says "Downloading..." for a very long time, and eventually comes back to "Couldn't download".

I'm not sure when it stopped working, but I'm guessing it's either sometime when I upgraded Android (current version 6.0.1), or when I replaced Google Hangouts with Messenger (version 1.8.035) as my default texting app. Is there a fix for this problem?

** Edited to add labels **

[robertyknwt]

Turning on cell data did the trick! Thank you very much!

[FidoMegan]

Hey robertyknwt! 

Weclome to the Community!

Do you have data enabled on your device? Are you able to send and receive regular MMS (picture or video messages)? Are you using the Fido network or are you on Wi-Fi when trying to retrieve these messages? 

Also, does it work when you use Google Hangouts? 

Let me know!

[robertyknwt · Accepted solution]

Turning on cell data did the trick! Thank you very much!