Are you still experiencing this issue? If so, are you indoors or outdoors? Please note that indoor coverage cannot be guaranteed as it can be affected by the materials used in the construction of the building.
I'd like to assist. I would suggest trying the following:
- Take both the battey and SIM out of your device for a few minutes and put them back in place. - Try a manual network search to see if you can find our network. If you can, select it. - Make sure that the account status is active. - If your phone allows it, reset the network settings. - Turn the airplane mode ON and then turn it OFF.
If this does not work, I would suggest that you give us a call at 1-888-481-3436 from a phone other than your Fido in order to troubleshoot further and also to escalate with the network support team, if need be.