iPhone X users experiencing loss of network access

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iPhone X users experiencing loss of network access

iPhone X users experiencing intermittent or total loss of network access. PLEASE FIX IMMEDIATELY! I was at Apple today because the Fido tech I spoke with blamed Apple for the network access issues I've been having. Turns out, it was Fido all along, as I suspected.

 

Apple factory reset my phone (problem remained) and then replaced it entirely (problem remained). Apple tech told me they are seeing numerous Fido/Rogers customers with identical problem. 

 

Fido replaced SIM card twice in 24 hours which finally worked (as in, I got about 8 hours of access after the third SIM card on a brand new iPhone X before my phone started experiencing the same problem again). I'm posting on here because the Apple store staff said they were seeing lots of people with the same problem and ALL of then were with Fido or Rogers - no other carriers. Brand new phone - expensive plan. I just need it to actually work! 

 

Help, Fido. 

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Re: iPhone X users experiencing loss of network access

Hey @seafarer

 

Thanks for the reply. It can't be easy to have connection issues with your phone.

 

Even after restarting your Iphone X, get the same result?

 

 

 



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Re: iPhone X users experiencing loss of network access

Experiencing the same issue for more than a month on my iPhone 7, and I contacted Apple for it too. 

 

They also mentioned that Rogers and Fido users are the only ones with this random network issues. 

 

My phone would stop accepting or making calls whereas text and data would work just fine. Doesn’t make any sense.  

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Re: iPhone X users experiencing loss of network access

Thanks for getting back to me. 

One thing we can try to do is have you do a full restore of your phone.

 

You can do this directly from Itunes. I was able to find the instructions to do that here.

 

Let me know how it goes on your end.



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Re: iPhone X users experiencing loss of network access

Thanks! Already tried restoring a couple of times. In fact even every update I do a full install with itunes. Have tried resetting device, resetting network. No change.
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Re: iPhone X users experiencing loss of network access

Let's see what's going on together.

 

I'm sending you a PM now to get this looked into. Talk to you soon.

 

 

 

 



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Re: iPhone X users experiencing loss of network access

I've been experiencing this same problem with my iPhone X over the last few weeks and it's getting so frustrating I'm thinking of moving away from Fido.

 

Even though the phone says it has a solid LTE signal, the internet just flat out doesn't work. Pages won't load, music won't stream etc.

 

Today I'm even having trouble sending text messages to people - they just crawl and then finally say could not be sent. I retry and retry and eventually for some reason they end up going through, but it's so annoying.

 

I'm paying a lot of money for this every month and shouldn't have to be dealing with such poor, unreliable service. Yes I can continue to keep restarting my phone for a temporary fix, but it's not long till after that I'm dealing with it again.

 

Please fix ASAP!

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Re: iPhone X users experiencing loss of network access

Hey @crowy1250,

 

That definitely doesn't sound like the kind of experience we want for any of our customers. 

 

We would hate to see you go! I'll send you a PM so we can take a closer look into this together. 



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Re: iPhone X users experiencing loss of network access

I am having this exact issue with my iPhone 8 Plus. Got the phone from Fido a year and a half ago. Never had an issue until 5 weeks ago. Then, calls dropping. At first random, now every single call. No rhyme or reason, sometimes a few minutes into the call, sometimes an hour in, doesn’t matter where I am, at home, work, driving etc. 

5 weeks ago went to Fido who did some “testing” and told me they fixed it. But they didn’t, as the calls were still dropping, I called in again, they sent me a new SIM card and told me that fixed it. It didn’t. 

I called in again, they did more “testing” and made excuses for why the other people didn’t do the right testing before. 

Still dropping calls. So two weeks ago I called again- they now blame apple and sent me to apple. So, it did all the troubleshooting with apple and still didn’t fix it, went to apple and got a brand new iPhone 8 Plus. Within minutes of the new phone... calls dropping! 

Now I have been in contact with Fido three more times in the last week and they just keep telling me tech department is looking into it, then I get a text saying everything is fixed. And guess what... not fixed. 

Most recnelt was yesterday where I was told a manager had guaranteed me a call within 24 hours... and no call, and calls still dropping. 

Im a Fido client for over 12 years and have 5 phone lines with you guys... not impresssed. I also run a business with this phone line, so you better hope you fix this  issue before I come after you guys for lost business and wages and cancel every phone line I have with you. 

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Re: iPhone X users experiencing loss of network access

Hey @Marieod2616! I'm sad to read about your issues with your iPhone. I'll try my best to help you out. Smiley

 

I'll send you a PM to see what we can do.

 

Talk to you soon!



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Re: iPhone X users experiencing loss of network access

My husband and I are experiencing the same issues with my iPhone 8. Fido insisted in was a hardware issue, but when we went to Apple they said it is a Fido/Rogers issue because they are having no issues with TELUS phones. It seems that this is a Fido/Rogers/Apple issue, but no one wants to take accountability. When I contacted Fido, they claimed that they have heard nothing of this issue, and that I was the first person who reported it, which is clearly untrue. I have always had excellent service through Fido, so I am hoping they are able to fix this issue. I’d prefer not to switch to TELUS, but if my phone does not work with the network, I have no choice because I need it for work, and cannot risk it losing service, and needing to wipe the phone and reload IOS every time it does. This is not reasonable.

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