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iPhone 6s with iPhone value pack-name display, but name display doesn't work

I'm a participant level 3
I'm a participant level 3

I have an iphone value pack on my monthly plan, which include visual voicemail(vvm) and name display. The vvm works perfectly while the name display doesn't work. The calls from non-contacts doesnt show the names, only phone number. Is there anything to solve the problem? IOS is 10.2.1. 



***Edited to add labels***


Senior MVP Senior MVP
Senior MVP

Hello Jeagerjaques,


  Is it possible the calls only showing phone number come phone companies (mobile or landline) who do not provide the name information? Additionally, some individuals may opt not to provide or broadcast the name information due to privacy concerns.


Hope this helps Smiley



Former Moderator
Former Moderator

Hi @Jeagerjaques!


That's definitely odd; the iPhone is compatible with name display, so you should be seeing the names of non-contacts who call you.


Has the name display worked in the past? And is your iPhone a Fido phone or is it unlocked?