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iPhone 6s Battery Life

I'm a participant level 1
I'm a participant level 1

My iphone 6s which I bought from Fido July 2017, seems to have a depleted battery life. When plugged in, it shows no sign that it is charging, but if left plugged in for a whole day it might charge up to 30%. I pay my premium device protection monthly and have never needed to use it before, is there any way my phone can be fixed?


Community Manager
Community Manager

Hey @Abizzle,


Welcome to the Community!


Sad to learn about your troubles with the phone, but the good news are that your Device Protection does cover repair or replacement options outside of the manufacturer’s warranty.


You can find out all you need to know about the Device Protection and the process to file a claim on our Community in this Library Article


Hope this helps!