VOLTE

Reply
Highlighted
I'm a Contributor Level 2
I'm a Contributor Level 2

VOLTE

Why doesn't VOLTE work on the LG G% on FIDO?  There's no excuse for it not to work. FIDO and Rogers want to charge premium prices but then refuse to enable services that are available on any other network. 

 

**Edited to add label

Accepted Solution

Re: VOLTE

Hey @Lorenzo1000! Just checked and the LG G5 is compatible with VoLTE. At this moment, the feature is only available on Fido devices. It may not work if you're using an unlocked phone.

View solution in context
Flag this to a Moderator
Message 1 of 10
3,845 Views
Highlighted
Former Moderator
Former Moderator

Re: VOLTE

Hey @Lorenzo1000!

 

To be able to use VoLTE you must have the follow creteria: 

 

- A LTE SIM card

- Both the caller and receiver are within the LTE coverage area

- VoLTE compatible device ( Must have updated software with VoLTE )

 

As this moment, the LG G5 ( as we don't carry the LG G% Tongue )  is not compatible with VoLTE but we're looking into adding the feature in the future. Smiley



Flag this to a Moderator
Message 2 of 10
3,835 Views
Highlighted
I'm a Contributor Level 2
I'm a Contributor Level 2

Re: VOLTE

The LG G5 is compatible with Volte. The option to turn it on is in the settings section in the phone app. You just haven't bothered to enable it. Why is that?

Flag this to a Moderator
Message 3 of 10
3,833 Views
Highlighted
Former Moderator
Former Moderator

Re: VOLTE

I'll need to get back to you about this, i'll let you know when I have an answer. Smiley

 

 



Flag this to a Moderator
Message 4 of 10
3,825 Views
Highlighted
Former Moderator
Former Moderator
Solution

Re: VOLTE

Hey @Lorenzo1000! Just checked and the LG G5 is compatible with VoLTE. At this moment, the feature is only available on Fido devices. It may not work if you're using an unlocked phone.



Flag this to a Moderator
Message 5 of 10
3,800 Views
Highlighted
I'm a Contributor Level 2
I'm a Contributor Level 2

Re: VOLTE

So it won't work on a rogers phone then despite the fact that you are essentially the same company using the same network? Wth?

Flag this to a Moderator
Message 6 of 10
3,799 Views
Highlighted
Former Moderator
Former Moderator

Re: VOLTE

Although Rogers and Fido are sister companies, the device runs on Fido's software. At this moment, only Fido phones are compatible with the VoLTE feature.



Flag this to a Moderator
Message 7 of 10
3,778 Views
Highlighted
I'm a Contributor Level 2
I'm a Contributor Level 2

Re: VOLTE

Ridiculous for so many reasons if true, just for software development costs. Why would you run separate software for the same network?  Another big Fido/Rogers fumble.  And guess who loses out - your customers again. Angry

Flag this to a Moderator
Message 8 of 10
3,765 Views
Highlighted
Former Moderator
Former Moderator

Re: VOLTE

 

Thanks for the feedback @Lorenzo1000, I'll forward it to the team in charge of this. 



Flag this to a Moderator
Message 9 of 10
3,762 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: VOLTE

For sure , even i am using a unlocked iphone 6s, wifi calling crashes sometime. My roommate iphone works well, even on airplane mode and turn wifi on, but not on my iphone 

Flag this to a Moderator
Message 10 of 10
3,636 Views