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iPhone 11 purchased on Aug 19th but nothing shipped yet?

JLZhang
I'm a Participant Level 2
I'm a Participant Level 2

Hi, I bought a black 128gb iphone 11 on the 24 month financing deal on Aug 19th with a new plan but still haven't received anything yet. I know the order went through because I've received the email confirmation with all the changes and it has been reflected on my bill.

 

Please advise.

3 REPLIES 3

FidoDaniela
Former Moderator
Former Moderator

Hey there @JLZhang, I hope you are doing well, thank you for reaching out in the FIdo Community. 

 

In your confirmation did you receive a tracking number by any chance?

JLZhang
I'm a Participant Level 2
I'm a Participant Level 2

No it only says that it'll be sent by UPS. No tracking codes or anything, searched my junk folder and nothing there either.

Thank you for confirming that @JLZhang.

 

We'll need to take a closer look at your account to see what's going on.

 

I'll send you a PM shortly so we can look into it. Smiley