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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 217385 Views
  • 65 replies
  • 22 likes

Order not placed, but credit card is charged

"It happened for the second time, first on January 23, 2024, and second on January 24, 2024. I submitted the order along with my payment card. Afterward, the website just kept loading, and only a white screen appeared. So, I refreshed the website. Wh...

noren by • I'm a participant level 1
  • 664 Views
  • 1 replies
  • 0 likes

Voicemail after change of plan

My plan was changed today.  The icon for voicemail on my iphone is now showing a plain red dot. How do I access voicemail messages or to check if there is any voicemail? My visual voicemail has been replaced under the new plan with "mini voicemail".

HM2019 by • I'm a participant level 1
  • 1161 Views
  • 1 replies
  • 0 likes

Resolved! Xiaomi 14 Chinese version no signal in Canada

I have a Xiaomi 14 that I bought in China with Xiaomi hyperOS, 512+16GB, Android 14.I have checked this website that it does not have all the band https://www.kimovil.com/en/frequency-checker/CA/xiaomi-14.However, is there anyway I can enable 5G in m...

bczheng by • I'm a participant level 1
  • 2468 Views
  • 1 replies
  • 0 likes

Some text messages delayed 12 hours

My wife and I both have iPhones on Fido.  We're both on a Messages group chat with her two brothers, both on Rogers, one with an iPhone and one with Android.  On this group chat, some messages are being delayed by exactly 12 hours.  A message from on...

GNeff by • I'm a participant level 2
  • 4703 Views
  • 6 replies
  • 2 likes

Overpayment on the last bill has not been refunded

I have a credit of $47.69 on my final bill which has not been refunded yet. Unfortunately, I have been facing difficulties in getting in touch with a human representative through Fido's chat or phone service to resolve this issue. I have also learned...

hhma by • I'm a participant level 1
  • 630 Views
  • 1 replies
  • 0 likes
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