During the Black Friday deals of 2023, I was one of the many that took the Google Pixel 7 deal. I was told that I would be notified when they dispatched the phone but it never happened. I waited until the last week of December before reaching out to Fido about the phone. Essentially, the phone is not coming. I have called to cancel the order and approached a mall kiosk to obtain a new phone. The staff member there was able to offer me a different phone that was actually in stock. Unfortunately, they were unable to do so as when the check my account, it still says I have an upgrade pending. I have since called in 5 times to Fido since December 28, 2023. Each time I am informed that the upgrade has been cancelled, but when I check on the app, the "upgrade pending" remains. I'm at a lost as I've had my phone for 7 years and it is now shutting down at random. Any advice?
