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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 213615 Views
  • 63 replies
  • 22 likes

Resolved! Europe SIM card

Hi,   I arrived in Italy and purchased a SIM Card. When I purchased my Samsung phone in 2018, the store told me it's unlocked, but once I put the Italy SIM card, phone says I need a unlock code. Where or how I can find this code? 

sesame480 by • I'm a participant level 2
  • 3291 Views
  • 3 replies
  • 0 likes

Resolved! Issue with my phone purchased through fido

Hi, I bought a pixel 2xl through fido online and is using it. Today, while I was listening to music through my wired headset, it suddenly stopped and I am no longer able to connect my headset. The phone is not recognizing headphones. I am in warranty...

Japjosep by • I'm a participant level 2
  • 2678 Views
  • 3 replies
  • 0 likes

Resolved! Tethering problem

Hi, I just recently switched to Fido on a monthly plan 2 weeks ago.  When I was with the other company, I have no problem sharing my sharing data with other devices via tethering, until now!   The person who signed me up and put in this cellular data...

Wchung by • I'm a participant level 2
  • 3035 Views
  • 3 replies
  • 0 likes
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