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Europe SIM card

sesame480
I'm a Participant Level 2
I'm a Participant Level 2

Hi,

 

I arrived in Italy and purchased a SIM Card. When I purchased my Samsung phone in 2018, the store told me it's unlocked, but once I put the Italy SIM card, phone says I need a unlock code. Where or how I can find this code? 

3 REPLIES 3

FidoAllan
Moderator
Moderator

Hey @sesame480

 

If it's a Fido phone, I invite you to simply contact us here so we can unlock it. If you prefer, we can also send you a PM here on the Community.

If it's not a Fido device, you'll need to reach out to the original carrier. 

Also, devices sold after December 1, 2017 come unlocked or will have a sticker with an unlock code on the box. 

 

Let us know. Smiley 

 

 



sesame480
I'm a Participant Level 2
I'm a Participant Level 2

Hi,

It is Fido phone.

I clicked  'here' but it brings the page where I tried to open a chat window to talk with tech person or direct connection. Please send me a PM, so I can unlock my phone.

Alright, sending you a PM right away!