OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details. Scroll...
Device Tutorials on Fido.ca
Hey @Community, Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will look...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more of the f...
Cannot make or receive calls, but can text & used data
Yesterday I received a sim from one of your stores. It took a while for the SIM to work on my Samsung Galaxy S8, but when I left the store I was able to recieve/send texts and use LTE/+ data. It was only when I got home that I realised I cannot make ...
How does a Phone exchange work?
Hello! I have a question regarding phone exchanges. I originally ordered an iPhone 13 Pro. However, I've changed my mind and would like a 13 Pro Max instead. Unfortunately, the 13 Pro has already arrived! Is it possible to exchange this for the Pro M...
Disappointed that Fido used Brightstar (Likewize)
I have been without my device for over a month due to errors with Brightstar that they refuse to fix. I have paid my premiums every month and paid the deductible to have my damaged phone replaced. My contract states that it will be replaced with a ph...
What is going on with the lack of info when it comes to my iPhone 13 ?
I ordered the pro max on the 26th of September. Yet to receive a shipping update. Customer service reps apparently don't know ANYTHING. This is ridiculous because I was charged right away but fido can't even give me a date to expect shipping? What a ...
Brightstar or Likewize messed my account totally
I reported my lost device to Brightstar before and they sent me another one after around a week and a half, now I lost my phone again but I figured out, Brightstar didn't change my new phone IMEI on the system. As per the new phone doesn't exist and ...
